Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Ehrenzeller

Suffolk,VA

Summary

Dynamic Guest Services Supervisor at TopGolf with a proven track record in customer service and team leadership. Expert in equipment management and safety training, enhancing player experiences through engaging activities. Successfully resolved conflicts and improved operational efficiency, fostering a welcoming environment for all guests.

Overview

17
17
years of professional experience

Work History

Guest Service Officer

TopGolf
Virginia Beach, VA
03.2023 - Current

Facilitated check-in procedures by greeting players upon venue entry.
Assigned bay numbers and ensured appropriate equipment availability, including children's clubs and Callaway Clubs.
Delivered safety briefings during orientation of bay facilities.
Explained available game offerings and gameplay mechanics to players.
Assisted with inquiries and merchandise checkout processes for customer satisfaction.
Trained new hires as a member of a distinguished team of trainers selected by management.
Led games and activities as Master of Ceremonies on Friday and Saturday nights from 9 PM to 1 AM.
Enhanced venue experience through organized fun and engaging activities during evening hours.

Teacher Leader Volunteer

Girl Scouts Of The Colonial Coast
Suffolk, Courtland, VA
03.2016 - Current
  • Educated girls on choosing suitable badges and journeys based on age level.
    Directed girls in self-led program management through weekly exercise coordination.
    Assisted in activity selection tailored to both age group interests and troop goals.
    Managed logistics for annual fundraising efforts, such as candy, nut, and cookie sales.
    Collaborated with fellow leaders to coordinate troop camping excursions.
    Orchestrated yearly bridging events to enhance program continuity.

Guest Services Supervisor

TopGolf
Baltimore, MD
10.2022 - 03.2023
  • Oversaw staff of varying ages in a newly established venue, ensuring operational success.
    Assisted players with greetings and guided them through check-in procedures.
    Allocated appropriate equipment such as children’s and left-handed clubs as required.
    Led players to bays while providing essential safety instructions and facility tours.
    Introduced game offerings to players, fostering interest and participation.
    Managed heating or cooling adjustments for optimal player comfort.
    Facilitated merchandise purchases during checkout interactions.
    Addressed internal employee disputes and resolved equipment-related player concerns swiftly.

ESL Volunteer Teacher

Suffolk Literacy Council
Suffolk, VA
02.2017 - 06.2019
  • Implemented engaging written exercises to teach English grammar effectively.
    Conducted interactive dialogues based on everyday scenarios to improve language fluency.
    Prepared students for citizenship examination using targeted instructional materials.
    Worked closely with students to address individual learning needs and challenges.

Special Education Teacher

Maury High School
Norfolk, VA
08.2008 - 03.2011

Executed educational plan to enhance social skills for students exiting Juvenile Detention.
Incorporated district-approved curriculum to align with educational standards.
Focused on skill acquisition to target reduction of recidivism.
Improved readiness for reintegration into general education settings.

Education

Master of Science - Education

Old Dominion University
Norfolk, VA
04-2021

Bachelor of Arts - History

Virginia Commonwealth University
Richmond, VA
04-1986

Associate of Arts - Science

Ferrum College
Ferrum, VA
04-1984

High School Diploma -

Southampton High School
Courtland, VA
06-1982

Skills

  • Customer service and support
  • Equipment management
  • Safety training
  • Check-in procedures
  • Merchandise sales
  • Team leadership

Timeline

Guest Service Officer

TopGolf
03.2023 - Current

Guest Services Supervisor

TopGolf
10.2022 - 03.2023

ESL Volunteer Teacher

Suffolk Literacy Council
02.2017 - 06.2019

Teacher Leader Volunteer

Girl Scouts Of The Colonial Coast
03.2016 - Current

Special Education Teacher

Maury High School
08.2008 - 03.2011

Master of Science - Education

Old Dominion University

Bachelor of Arts - History

Virginia Commonwealth University

Associate of Arts - Science

Ferrum College

High School Diploma -

Southampton High School