Dynamic Guest Services Supervisor at TopGolf with a proven track record in customer service and team leadership. Expert in equipment management and safety training, enhancing player experiences through engaging activities. Successfully resolved conflicts and improved operational efficiency, fostering a welcoming environment for all guests.
Facilitated check-in procedures by greeting players upon venue entry.
Assigned bay numbers and ensured appropriate equipment availability, including children's clubs and Callaway Clubs.
Delivered safety briefings during orientation of bay facilities.
Explained available game offerings and gameplay mechanics to players.
Assisted with inquiries and merchandise checkout processes for customer satisfaction.
Trained new hires as a member of a distinguished team of trainers selected by management.
Led games and activities as Master of Ceremonies on Friday and Saturday nights from 9 PM to 1 AM.
Enhanced venue experience through organized fun and engaging activities during evening hours.
Executed educational plan to enhance social skills for students exiting Juvenile Detention.
Incorporated district-approved curriculum to align with educational standards.
Focused on skill acquisition to target reduction of recidivism.
Improved readiness for reintegration into general education settings.