Laura EISENHAUER
HARRISBURG,PA
Summary
Motivated professional enthusiastic about cultivating strong customer and community relationships. Sales expert familiar with bank regulations and best practices. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
7
7
years of professional experience
Work History
Relationship Banker
First National Bank of PA
Harrisburg, PA
11.2022 - Current
- Identified financial needs of customers and advised them on bank products, services, and financial planning options.
- Built long-term relationships with customers by providing personalized service and resolving complaints.
- Performed weekly, quarterly, and yearly audits on branch vault, teller drawers, ITM, cash items, and cash balancing.
- Assisted in training new Relationship Bankers on operational procedures, policies, and regulations.
- Sourced and processed loan applications, including auto loans, credit cards, and home equity products.
- Monitored vault cash levels and ordered currency from the Federal Reserve Bank as needed.
Sales Lead
Francesca’s
Hershey, PA
11.2019 - 08.2021
- Monitored sales team performance and provided constructive feedback to boost sales goals, improve client experience.
- Built strong client relationships to offer personalized service and maintain customer satisfaction.
- Trained, coached, and mentored new sales associates to ensure maximum store success.
- Consistently exceeded daily, quarterly, and yearly sales goals, including company-wide sales initiatives.
- Performed operational tasks, including sales reports, inventory logs, special ordering, shipment, and store opening/closing.
Shift Leader
Subway
Hershey, PA
04.2017 - 11.2019
- Trained new employees, delegated daily tasks, enforced company policies, and mentored employees with lagging skills.
- Resolved customer complaints and issues, offering thoughtful solutions to maintain customer satisfaction.
- Performed restaurant opening and closing, including daily inventory and register balancing.
Education
Spanish Language and Culture
West Chester University of Pennsylvania
West ChesterSkills
- Relationship building and management
- Persuasive communication style
- Sales expertise
- Customer financing
- Product knowledge
- Complaint resolution
- Customer relations
Languages
Spanish
Professional
Timeline
Relationship Banker
First National Bank of PA
11.2022 - Current
Sales Lead
Francesca’s
11.2019 - 08.2021
Shift Leader
Subway
04.2017 - 11.2019
Spanish Language and Culture
West Chester University of Pennsylvania
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