Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Ely

Dallas,TX

Summary

Detail-oriented Loan Administration Analyst with extensive experience in audit support and compliance management. Proven ability to enhance service delivery and optimize processes through analytical skills and collaboration.

Overview

26
26
years of professional experience

Work History

Loan Administration Analyst

Rocket Mortgage
Detroit, Michigan
07.2000 - Current
  • Analyzed key performance indicators to develop effective improvement strategies.
  • Collaborated with cross-functional teams to streamline processes and improve operational efficiencies.
  • Cultivated positive relationships with staff and management to strengthen collaboration.
  • Identified customer needs to enhance service delivery and improve satisfaction.
  • Completed audits for Fannie Mae, Freddie Mac and USAA.
  • Worked with prior servicers on transfer errors.
  • Performed research for Legal.

Education

Some College (No Degree) - Vocal Performance

Oklahoma Christian University
Edmond, OK

Skills

  • Audit support
  • Account reconciliation
  • Compliance management
  • Process optimization
  • Financial analysis
  • Root cause analysis
  • Analytical skills
  • Attention to detail
  • Customer assessment

Timeline

Loan Administration Analyst

Rocket Mortgage
07.2000 - Current

Some College (No Degree) - Vocal Performance

Oklahoma Christian University
Laura Ely