Detail-oriented Loan Administration Analyst with extensive experience in audit support and compliance management. Proven ability to enhance service delivery and optimize processes through analytical skills and collaboration.
Overview
26
26
years of professional experience
Work History
Loan Administration Analyst
Rocket Mortgage
Detroit, Michigan
07.2000 - Current
Analyzed key performance indicators to develop effective improvement strategies.
Collaborated with cross-functional teams to streamline processes and improve operational efficiencies.
Cultivated positive relationships with staff and management to strengthen collaboration.
Identified customer needs to enhance service delivery and improve satisfaction.
Completed audits for Fannie Mae, Freddie Mac and USAA.
Loan Servicing Group Analyst at NYBDC Local Development Corporation d/b/a Pursuit Community FinanceLoan Servicing Group Analyst at NYBDC Local Development Corporation d/b/a Pursuit Community Finance