Laura Emerson
Houston,TX
Summary
Organized and detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Successful at managing multiple priorities with a positive attitude and the willingness to take on added responsibilities to meet team goals. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
10
10
years of professional experience
Work History
District Trainer
SmartStop Self Storage
11.2018 - Current
- Assist District Manager with phone screens and interviews for all potential field new hires for 12 locations
- Aid District Manager to ensure all sites are completing daily functions and maintaining company standards in metrics and customer service and train accordingly
- Perform daily functions of a Store Manager including performing general property maintenance and maintaining overall cleanliness of property
- Evaluated employees' progress through post-training assessments and surveys.
- Participated in professional development activities such as company meetings and leadership conferences.
Resident Property Manager
Metro Mini Storage
12.2016 - 11.2018
- Utilized problem-solving techniques to resolve issues quickly and efficiently.
- Demonstrated expertise in tenant relations, customer service, and conflict resolution.
- Inspected property regularly to ensure adherence to safety standards and preventative maintenance requirements.
- Cultivated relationships with local vendors to secure competitive pricing on services and supplies.
- Established procedures for responding promptly to all tenant complaints or property protection claims
Assistant General Manager/MIT
Books-A-Million
08.2013 - 12.2016
- Supervise, direct, council and assist all associates
- Assist in interviewing, hiring and training associates
- Maximize sales through membership and magazine subscription sales.
- Handle all customer and vendor issues while maintaining exceptional business, community and customer relations
- Ensure weekly truck shipments are processed efficiently so that all product reaches the sales floor within 24 hours.
- Plan and execute store resets to correspond with current seasonal promotions and best-selling products
- Complete weekly scheduling for a staff of 35 to 45 associates
Education
High School Diploma -
Langham Creek High School
Houston, TX05.2006
Skills
- Employee Training
- New Employee Onboarding
- Training Plans
- Employee Goals and Performance Evaluations
- Coaching and Development
- Presentations
- Customer Relations
- Team Development
- MS Office Proficiency
Timeline
District Trainer
SmartStop Self Storage
11.2018 - Current
Resident Property Manager
Metro Mini Storage
12.2016 - 11.2018
Assistant General Manager/MIT
Books-A-Million
08.2013 - 12.2016
High School Diploma -
Langham Creek High School
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