Laura Emerson
Houston,TX
Summary
Organized and detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Successful at managing multiple priorities with a positive attitude and the willingness to take on added responsibilities to meet team goals. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
10
10
years of professional experience
Work History
District Trainer
SmartStop Self Storage
Houston, TX
11.2018 - Current
- Assist District Manager with phone screens and interviews for all potential field new hires for 12 locations
- Aid District Manager to ensure all sites are completing daily functions and maintaining company standards in metrics and customer service and train accordingly
- Perform daily functions of a Store Manager including performing general property maintenance and maintaining overall cleanliness of property
- Evaluated employees' progress through post-training assessments and surveys.
- Participated in professional development activities such as company meetings and leadership conferences.
Resident Property Manager
Metro Mini Storage
Houston, TX
12.2016 - 11.2018
- Utilized problem-solving techniques to resolve issues quickly and efficiently.
- Demonstrated expertise in tenant relations, customer service, and conflict resolution.
- Inspected property regularly to ensure adherence to safety standards and preventative maintenance requirements.
- Cultivated relationships with local vendors to secure competitive pricing on services and supplies.
- Established procedures for responding promptly to all tenant complaints or property protection claims
Assistant General Manager/MIT
Books-A-Million
Katy, TX
08.2013 - 12.2016
- Supervise, direct, council and assist all associates
- Assist in interviewing, hiring and training associates
- Maximize sales through membership and magazine subscription sales.
- Handle all customer and vendor issues while maintaining exceptional business, community and customer relations
- Ensure weekly truck shipments are processed efficiently so that all product reaches the sales floor within 24 hours.
- Plan and execute store resets to correspond with current seasonal promotions and best-selling products
- Complete weekly scheduling for a staff of 35 to 45 associates
Education
High School Diploma -
Langham Creek High School
Houston, TX05.2006
Skills
- Employee Training
- New Employee Onboarding
- Training Plans
- Employee Goals and Performance Evaluations
- Coaching and Development
- Presentations
- Customer Relations
- Team Development
- MS Office Proficiency
Timeline
District Trainer
SmartStop Self Storage
11.2018 - Current
Resident Property Manager
Metro Mini Storage
12.2016 - 11.2018
Assistant General Manager/MIT
Books-A-Million
08.2013 - 12.2016
High School Diploma -
Langham Creek High School