Laura England

*Scheduling tests, appointments and hospital procedures

*Collecting Co-Pays

*Scanning

*Appt Call Reminders

*Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

*Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

*Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

*Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

• Managed day-to-day operations, ensuring efficient workflow and customer satisfaction.
• Implemented inventory control procedures to minimize waste and reduce costs.
• Coordinated staff schedules, optimizing manpower for peak business hours.
• Led team meetings to align on goals and address operational challenges.
• Improved customer service standards through employee coaching and feedback sessions.
• Oversaw compliance with safety regulations, maintaining a secure work environment.
• Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
• Assisted in recruiting, hiring and training of team members.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Reported issues to higher management with great detail.
• Supervised creation of exciting merchandise displays to catch attention of store customers.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Collected room deposits, fees, and payments.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Developed strong working relationships with team members, fostering a positive work environment.
• Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.

• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Completed all tasks in compliance with company policies and procedures.
• Greeted visitors warmly, creating positive first impression of organization.
• Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
• Handled assignments independently with good judgement and critical thinking skills.

• Assisted customers in selecting vehicles, enhancing overall satisfaction and engagement.
• Managed inventory levels, ensuring accuracy and availability of products on the sales floor.
• Conducted product demonstrations, effectively communicating features and benefits to prospective buyers.
• Processed sales transactions efficiently, maintaining a high level of accuracy in financial processing.
• Collaborated with team members to develop promotional displays, increasing customer interest and foot traffic.
• Provided exceptional after-sales service, addressing customer inquiries and resolving issues promptly.
• Utilized CRM software to track customer interactions and follow up on leads proactively.
• Maintained knowledge of automotive products and services, adapting to new information swiftly for better customer support.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.

• Conducted patient assessments and documented findings in electronic health record systems.
• Coordinated with cardiologists to streamline patient care processes and improve service delivery.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Completed data entry and filing to keep records updated for easy retrieval.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Increased guest retention by maintaining a welcoming and organized reception area.
• Maintained accurate records of visitor logs for security purposes and compliance with company policies.
• Resolved customer problems and complaints.
• Collected payments, processed transactions and updated relevant records.
• Operated multi-line telephone system to answer and direct high volume of calls.