Laura Escobar
Dallas
Summary
Accomplished Work Director at Wells Fargo, adept in operations management and leadership development. Enhanced team productivity by mentoring and streamlining processes, achieving high customer satisfaction. Skilled in problem-solving and multitasking, significantly improved workflow and performance metrics without compromising attention to detail.
Overview
22
22
years of professional experience
Work History
Work Director
Wells Fargo
04.2018 - Current
- Oversaw daily operations within the department, ensuring seamless workflow management and timely completion of tasks.
- Mentored new hires on best practices and CV-TRS knowledge/skills required for success in their respective roles.
- Scheduled employees for shifts, taking into account employee strengths.
- Research and resolved any out of balance incidents.
- Trained and guided team members to maintain high productivity and performance metrics.
Operations Processor
Wells Fargo
05.2016 - 04.2018
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained accurate records of customer transactions in line with bank procedures.
- Maintained high accuracy in financial transactions, ensuring all documentation were correct.
- Handled various accounting transactions.
- Counted, verified and handled bank deposits and armored car transactions.
Administrative Clerk
Wells Fargo
08.2013 - 05.2016
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries regarding change orders or deposits.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Boosted department efficiency with timely completion of assigned tasks.
Work Director
Wells Fargo
04.2005 - 08.2013
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Supported team members in achieving vault goals through collaboration, communication, and shared responsibilities.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
- Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
- Enhanced team knowledge by sharing best practices in cash handling and customer service.
Teller
Wells Fargo
04.2003 - 04.2005
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted, verified and handled bank deposits and armored car transactions.
Education
High School Diploma -
Dallas Can Academy
Dallas, TX05.2000
Skills
- Operations management
- Problem-solving
- Time management
- Multitasking and organization
- Decision-making
- Team management
- Team building
- Leadership development
- Analytical thinking
- Teamwork
- Customer service
- Attention to detail
Accomplishments
- Achieved coin balancing with accuracy and efficiency through effectively helping with coin balancing.
- Documented and resolved Out of balance issues which led to accurate reporting for customers.
- Supervised team of 9 staff members when Manager was out of office.
- Gained the trust and respect from my team.
- Learned a variety of leadership skills.
Timeline
Work Director
Wells Fargo
04.2018 - Current
Operations Processor
Wells Fargo
05.2016 - 04.2018
Administrative Clerk
Wells Fargo
08.2013 - 05.2016
Work Director
Wells Fargo
04.2005 - 08.2013
Teller
Wells Fargo
04.2003 - 04.2005
High School Diploma -
Dallas Can Academy
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