Laura Lynn Etscorn
Louisville,KY
Summary
Experienced Mail Carrier and Customer Service Supervisor with strong skills in conflict resolution, performance reporting, and staff training. Proven ability to enhance team performance and effectively manage customer inquiries.
Overview
23
23
years of professional experience
Work History
Mail Carrier
United States Postal Service, USPS
Louisville, KY
07.2018 - Current
- Sorted mail according to delivery routes and addresses daily.
- Delivered mail and packages to residential and business locations promptly.
- Operated postal vehicles safely while adhering to traffic regulations.
- Assisted other carriers with their routes as needed during peak periods.
- Ensured compliance with federal laws related to privacy protection.
- Responded to customer inquiries regarding postal services and products.
- Kept up-to-date knowledge of postal rates, regulations, and procedures.
- Provided change-of-address cards and other postal forms upon customer request.
Customer Service Supervisor
Body Shapes Medical
Louisville, KY
02.2015 - 05.2018
- Supervised customer service team to ensure high-quality support and satisfaction.
- Managed scheduling and workflow to optimize staff efficiency and coverage.
- Trained new employees on customer service protocols and company policies.
- Implemented feedback systems to gather insights for service improvements.
- Developed training materials to enhance team performance and service delivery.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Created reports on daily, weekly, monthly basis related to customer service activities.
Firefigher/Emergency Medical Technician
Mt. Washington Fire Protection District
Mt. Washington, KY
08.2002 - 02.2015
- Responded to emergency calls and provided rapid medical assistance.
- Operated firefighting equipment and maintained readiness for deployment.
- Educated the community on fire prevention and safety practices.
- Participated in continuous training to enhance firefighting skills and knowledge.
- Participated in training drills and exercises to maintain proficiency in fire suppression tactics.
- Collaborated with other emergency personnel when responding to accident scenes or acute illness calls requiring emergency medical care.
- Administered emergency treatment and medical care to people injured in accidents and fires.
- Prepared detailed reports concerning all activities at emergency scenes.
- Triaged patients to assist emergency workers in administering medical care.
- Maintained clear communication with dispatch regarding patient conditions and needs.
Education
Associate of Science - Fire Science
Kentucky Community Technical College Systems
Louisville08-2007
High School Diploma -
Fern Creek Traditional High School
Louisville05-1999
Skills
- Performance reporting
- Staff training
- Team leadership
- Customer inquiries
- Conflict resolution
- Emergency response
- Time management
- Mail distribution
- Technology use
- First Aid/CPR
- Problem-solving
- Teamwork and collaboration
- Reliability
- Written communication
- Continuous improvement
- Critical thinking
- Goal setting
- Customer service
- Decision-making
- Adaptability and flexibility
Timeline
Mail Carrier
United States Postal Service, USPS
07.2018 - Current
Customer Service Supervisor
Body Shapes Medical
02.2015 - 05.2018
Firefigher/Emergency Medical Technician
Mt. Washington Fire Protection District
08.2002 - 02.2015
Associate of Science - Fire Science
Kentucky Community Technical College Systems
High School Diploma -
Fern Creek Traditional High School
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