Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Evans

Portland,OR

Summary

Dynamic Floor Manager with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest relations and team collaboration, leading to improved customer satisfaction. Expert in task prioritization and managing diverse teams, fostering an inclusive environment that drives operational success.

Overview

8
8
years of professional experience

Work History

Server

Sapphire Hotel
05.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Floor Manager

Fillmore Trattoria
03.2019 - 04.2024
  • Managed store inventory and stock levels to maintain availability of products.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Writing Tutor

Portland Community College
09.2020 - 08.2021
  • Enabled non-native English speakers to overcome linguistic barriers by offering tailored instruction on grammar principles and vocabulary acquisition.
  • Increased student confidence in their writing abilities through consistent encouragement and support.
  • Established trust with students by creating a welcoming atmosphere that values mutual respect, patience, and empathy during all interactions.
  • Provided constructive criticism while maintaining a supportive environment to foster growth in students'' writing abilities.

Server

Decarli Restaurant
05.2018 - 03.2019
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Floor Manager

Meriwether's Restaurant
07.2017 - 05.2018


  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Managed team of 20 employees to maintain smooth-running operations of shop floor.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Performed closing procedures 5 times weekly by balancing cash drawers and reconciling credit card transactions.
  • Created an inclusive workplace atmosphere that fostered teamwork among employees of diverse backgrounds.
  • Evaluated staff performance regularly to identify areas for improvement or commendation.

Education

Art History

University of Missouri
Columbia, MO

Skills

  • Exceptional customer service
  • Team collaboration
  • Order accuracy
  • Guest relations management
  • Task prioritization
  • Strong work ethic
  • Multitasking and organization
  • Shift management

Timeline

Server

Sapphire Hotel
05.2024 - Current

Writing Tutor

Portland Community College
09.2020 - 08.2021

Floor Manager

Fillmore Trattoria
03.2019 - 04.2024

Server

Decarli Restaurant
05.2018 - 03.2019

Floor Manager

Meriwether's Restaurant
07.2017 - 05.2018

Art History

University of Missouri

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