A driven and ambitious individual who is actively seeking a role that prioritizes personal and professional development. With a proven track record of strong leadership and organizational prowess, aimed to excel in guiding teams towards achieving their goals. Eager to contribute expertise to a dynamic environment that values growth and innovation.
Hi, I’m
Laura Evins
Madison,AL
Summary
Overview
5
years of professional experience
1
Certificate
Work History
Pinnacle Huntsville, AL
Behavioral Health Specialist Supervisor
06.2023 - Current
Job overview
- Provided therapeutic services including group, individual, and family therapy to youths aged 11-19 residing in the facility.
- Managed and supervised up to 60 residents while overseeing the development of up to 12 staff members, ensuring their effective performance.
- Collaborated with the Program Director to deliver positive and impactful treatment for residents within the guidelines of the Department of Youth Services.
- Facilitated the daily operations of the program, including scheduling and leadership of activities to support residents' routines and initiatives.
- Consistently implemented training and development initiatives for staff, while actively pursuing personal growth opportunities.
- Contributed to Continuous Quality Improvement (CQI) efforts through internal audits.
- Developed and executed treatment plans for individuals dealing with mental health issues, assisting clients in acquiring coping skills for managing stress, anxiety, and depression.
- Engaged in interdisciplinary collaboration to formulate comprehensive treatment plans and participated in team meetings to review clinical decisions and discuss cases.
- Maintained thorough and accurate client documentation on a daily basis to provide regular updates to insurance companies and families regarding client progress.
- Collaborated with clients to establish achievable goals and devised individualized plans to attain them.
Pinnacle ExperienceHuntsville, AL
Behavioral Health Specialist
08.2022 - 06.2023
Job overview
- Effectively oversaw a cohort of 8-12 clients during extended 12-hour shifts, prioritizing their safety and welfare, particularly with high-risk individuals prone to self-harm and elopement.
- Encouraged open dialogue among clients, fostering opportunities for self-reflection and interpersonal growth.
- Ensured consistent fulfillment of clients' needs while assisting conducting individual and group therapy sessions to address psychological concerns, supplemented by therapeutic activities such as art and music therapy.
- Regularly assessed client progress and collaborated with interdisciplinary teams to formulate comprehensive treatment strategies.
- Provided education on healthy lifestyle choices and conducted risk assessments to prevent self-harm or harm to others.
- Supported clients during transitions, facilitating smooth discharge processes while upholding the confidentiality of treatment records.
Mississippi Department of Child Protection ServicesLouisville, MS
Child and Family Protection Specialist
10.2019 - 04.2022
Job overview
- Advocated for victims by managing a range of tasks, including filing police reports and court summaries, amidst challenging circumstances.
- Engaged clients in discussions to identify options and set goals for various services.
- Collaborated with community resources to secure positive home placements for youth.
- Documented interactions with children and families while fostering trust and rapport through a compassionate and calm demeanor.
- Worked collaboratively with other professionals such as psychiatrists, psychologists, and nurses to coordinate care for clients.
- Provided referrals to external support services to aid families in coping with heightened stress levels.
- Offered emotional support by attending hearings with victims and facilitated skill-building sessions for families to foster healthy relationships and safe living environments.
- Interviewed clients individually and in family groups to determine services to best address specific needs.
- Participated in court proceedings related to cases involving children or vulnerable adults.
- Implemented monthly independent living skill sessions for teens and cultivated positive relationships with children, parents, and community support systems while overseeing and organizing parent-child visitations.
- Compiled and maintained detailed case records for each client, including progress notes, treatment plans, and recommendations.
SitelStarkville, MS
Call Center Representative
12.2018 - 04.2020
Job overview
- Effectively managed customer expectations by elucidating their needs, exploring available options, and providing recommendations on products and services.
- Demonstrated adept call control skills, swiftly addressing issues through scripted protocols.
- Utilized probing questions to ascertain service requirements and accurately entered data into electronic systems.
- Collaborated effectively with a diverse team of colleagues to achieve objectives and resolve issues pertaining to our products and services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Navigated computer systems proficiently to retrieve information and deliver appropriate responses to callers.
- Maintained detailed records of customer interactions to monitor requests, issues, and resolutions.
- Managed a high volume of incoming calls daily using call management systems and web-based communication tools.
- Collaborated with service department colleagues to devise and execute effective solutions to customer concerns.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
University of MississippiUniversity, MS
Bachelor of Science from Criminal Justice With Minor in Psychology
12.2019
University Overview
Skills
- Crisis Assessment and Response
- Transition Planning
- Documentation and Record-keeping
- Effective Interpersonal and Written Communication
- Case Coordination
- Leadership with Assurance
- Crisis Response Strategies
- First Aid Certification
- Investigative Skills
- Proficient Problem-solving
- Crisis Resolution
- Team Development
- Client Support and Advocacy
- Behavior Modification Techniques
Timeline
Behavioral Health Specialist Supervisor
Pinnacle
06.2023 - Current
Behavioral Health Specialist
Pinnacle Experience
08.2022 - 06.2023
Child and Family Protection Specialist
Mississippi Department of Child Protection Services
10.2019 - 04.2022
Call Center Representative
Sitel
12.2018 - 04.2020
University of Mississippi
Bachelor of Science from Criminal Justice With Minor in Psychology
Accomplishments
Accomplishments
- Employee of the Month: August 2023
- Supervised team of 15 staff members.
- Demonstrated outstanding case management and dedication to clients as evidenced by repeated promotions throughout tenure.
Certification
- Compliance Training
- Adult First Aid/CPR/AED
- SAMA Certification (Satori Alternatives for Managing Aggression)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
References
References
References available upon request.
Similar Profiles
Andrea MarinoAndrea Marino
Food and beverage assistant at PinnacleFood and beverage assistant at Pinnacle
Elisha HawkinsElisha Hawkins
DSP at PinnacleDSP at Pinnacle
Prince NyathiPrince Nyathi
Picker Packer at PinnaclePicker Packer at Pinnacle