Laura Fadraga
Wesley chapel,USA
Summary
- To obtain a position where I can be part of a team that values the growth of one another and the company. My strengths to support success in this position include:
- Bilingual (Spanish, English)
- Commitment to excellence in healthcare delivery and implementation
- Demonstrated ability to rapidly learn and apply new programs and company policy knowledge
- Proficient Computer Skills
Overview
15
15
years of professional experience
1
1
Certification
Work History
CEO
Fadraga General Contractor Company
Albuquerque, NM
01.2010 - Current
- Set-up contracts along with pricing
- Hiring and training new hires
- Training material creator
- Presenting material
- Sales presentation and demonstration
- Data entry and records keeper
- Account anting and Tax filing
- Exemplary customer service skills and application
Certified Debt Specialist-Team Lead
National Debt Relief
Florida
10.2021 - 04.2024
- Provide full support for the team daily, manage a team of 6 agents.
- Exceed personal sales goals while using KPIs and reports to increase agent production.
- Ensure an exceptional client experience.
- Handle a large volume of inbound calls daily.
- Responsible for qualifying, pitching, and educating potential clients.
- Responsible for managing and the proper disposition of 15 plus daily.
- Manage, coach, and develop staff to top agent/leads.
Senior Lead Representative Bilingual
Bank of America
Albuquerque, NM
01.2017 - 10.2021
- Taking applications, processing applications
- Matching client with our best offers
- Bilingual calls, accounts assistance, transfer assistance
- Follow up with clients and orders
- Education and preparing trainings
- Taking new courses on new policies and the lending act process
- Coaching and leading new hires
- Creating and demonstrating power points
- Translation and creation of training material
- Coaching, guiding, and helping new rookies to improve their skills
- Creating the Spanish power points and legal documents to help management and the company
Case Manager/Quality Auditor
Molina Healthcare Inc.
Albuquerque, NM
12.2013 - 01.2017
- Daily utilized computer programs such as: Clinical Care Advance, QNXT, Member 360, UMK2, CVS/Caremark and other software to achieve optimal clinical, emotional and financial outcomes
- Call members to complete Health Risk Assessment, quarterly reviews
- Receive incoming queue phone calls
- Work with providers to provide quality and appropriate care to members
- Attend Job and Health Fairs; share with community the benefits of choosing Molina Healthcare as their MCO
- Effectively Case Managed members based on the holistic approach
- Data and medical records entry
- Adapted rapidly to the fast-paced needs of our members and company during this period of exponential growth within Molina Healthcare
- Self-driven; seek out resources, data and resolution for the betterment of Members, colleagues and Company
- Attend regular meetings; ongoing education concerning Centennial Care and the healthcare changes in America to best serve all of those involved
- Process of claims and approvals
Patient Tech
Haven Behavioral Senior Care
Albuquerque, NM
01.2013 - 05.2013
- 15 Minute Checks for client safety
- Monitored vital signs
- Created activities which assisted clients in managing their own behaviors autonomously
- Behavioral analysis and training creator to meet their needs
- Power points presentations to create plan of care
Education
MBA - Business Management
Colorado Technical University
Colorado Springs, CO08-2024
Business Administration Bachelor's -
Independence University
Albuquerque, NM08.2019
Medical Assistant Certificate -
Pima Medical Institute
Albuquerque, NM06.2012
High School -
New Futures
Albuquerque, NM05.2010
Skills
- Crisis Management
- Corporate Governance
- Talent Development
- Innovation management
- Operational Excellence
- Financial Acumen
Certification
- HIPPA Certified
- Behavioral Health Certifications
- CPR Certified
- CPI Certified
- Specialist in Fitness Nutrition Certified
- Fitness Trainer Certified
- IAPDA Certified
Languages
Spanish
Professional
Timeline
Certified Debt Specialist-Team Lead
National Debt Relief
10.2021 - 04.2024
Senior Lead Representative Bilingual
Bank of America
01.2017 - 10.2021
Case Manager/Quality Auditor
Molina Healthcare Inc.
12.2013 - 01.2017
Patient Tech
Haven Behavioral Senior Care
01.2013 - 05.2013
CEO
Fadraga General Contractor Company
01.2010 - Current
MBA - Business Management
Colorado Technical University
Business Administration Bachelor's -
Independence University
Medical Assistant Certificate -
Pima Medical Institute
High School -
New Futures
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