Laura Fairchild
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Online Sales /Office Bookkeeper
Lily & Lace Boutique
11.2018 - Current
- Identified accounting errors when cross-referencing documents and database information.
- Reduced financial discrepancies through transaction monitoring and management.
- Reconciled and corrected issues with financial records.
- Matched purchase orders with invoices and recorded necessary information.
Order Fulfillment Specialist
Hock's Vandalia Pharmacy
10.2005 - 07.2008
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Collaborated with team members to complete timely orders and avoid delays.
- Checked inventory and selected products from specific locations based upon availability.
- Received returns of damaged and incorrect orders to process replacements.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Picked and packed order items.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Northmont High School
Englewood, OH06.2002
Skills
- Bookkeeping
- Customer Satisfaction
- Accurate Recordkeeping
- Data Inputting
- POS Systems and Ordering Platforms
- Problem-Solving Ability
- Active Listening
- Calm and Professional Under Pressure
- Order Processing
- Managing Multiple Tasks
- Shipping Procedures Understanding
- Refund Processing
- Customer Service
Timeline
Online Sales /Office Bookkeeper
Lily & Lace Boutique
11.2018 - Current
Order Fulfillment Specialist
Hock's Vandalia Pharmacy
10.2005 - 07.2008
High School Diploma -
Northmont High School
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