Laura Farkasova
Senec,Slovakia
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
9
9
years of professional experience
Work History
F&B Manager
Radisson Hotel
08.2022 - Current
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Maintained highest standards for beverage quality and service.
- Managed bar and wait staff and directed hiring program.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Purchased food and cultivated strong vendor relationships.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Developed unique events and special promotions to drive sales.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Coordinated with catering staff to deliver food services for special events and functions.
Department Manager
Manna Factory
06.2018 - 09.2021
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- control of the trouble-free operation of the entrusted, regular inspection of the state of operation
- recruitment, management, motivation and control of a group of subordinate employees
- preparation, creation and implementation of pricing policy
- supervising ongoing events
- handling customer complaints
- receiving over and checking the goods, physical control of stocks liability
Waitress
Incafe S.r.o.
07.2014 - 02.2018
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Customer service and communication with customers
- Coffee preparation and operation of coffee machines
Receptionist
Alzbeta Casna
07.2017 - 08.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- handling phone and e-mail communication with guests updating, checking and confirming guest bookings
- administration associated with the operation of the reception, cash register operations
- work with the Oberon hotel reservation system and booking system
Education
Master of Business Administration - Economics And Management
Comenius University
Bratislava05.2022
Skills
- Service Delivery Management
- Operations Oversight
- Cost Control
- Food and Beverage Operations
- Money Handling
- Quality Control
- Recruitment
- Payroll Administration
- Employee Supervision
- Event Coordination
Languages
English
Full Professional
Timeline
F&B Manager
Radisson Hotel
08.2022 - Current
Department Manager
Manna Factory
06.2018 - 09.2021
Receptionist
Alzbeta Casna
07.2017 - 08.2017
Waitress
Incafe S.r.o.
07.2014 - 02.2018
Master of Business Administration - Economics And Management
Comenius University
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