Laura Farr
St Louis,MO
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
26
26
years of professional experience
Work History
Store Manager
Save A Lot
08.2010 - Current
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Recruit, hire, mentor and train, management and team members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Store Manager
Rally's Checkers
03.2003 - 08.2010
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted in recruiting, hiring and training of team members.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Completed point of sale opening and closing procedures.
Muti-Unit Manager
Host International
06.1998 - 11.2003
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Enhanced employee satisfaction through the development of comprehensive training programs and performance evaluations.
- Ensured safety protocols were consistently enforced to protect both employees and customers, minimizing accidents or incidents.
- Created a culture of accountability across all units by setting clear expectations for team members at every level within the organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Education
Bachelor of Science - Elementary Education
Harris-Stowe State University
St Louis, MO05.1996
Skills
- Team motivation
- Staff Supervision
- Accurate Cash Handling
- Employee Development
- Staff training/development
- Retail Inventory Management
- Store Opening and Closing
- Leadership Development
- Scheduling
Timeline
Store Manager
Save A Lot
08.2010 - Current
Store Manager
Rally's Checkers
03.2003 - 08.2010
Muti-Unit Manager
Host International
06.1998 - 11.2003
Bachelor of Science - Elementary Education
Harris-Stowe State University