Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Laura Fedor

West,NJ

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Motivated professional with extensive experience in customer service, sales and administrative tasks. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.

Overview

10
10
years of professional experience

Work History

Elderly Caretaker

Home Helpers
  • Provided transportation for medical appointments, social outings, and errands as needed, enhancing overall mobility and engagement in community activities.
  • Assisted clients with daily living tasks, maintaining their dignity and independence while ensuring their comfort and wellbeing.
  • Prepared nutritious meals tailored to specific dietary requirements while accommodating personal preferences, supporting optimal health outcomes for clients with various medical conditions.
  • Developed strong relationships built on trust with both clients and their families through exceptional communication skills and genuine empathy.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Offered companionship and kindness to elderly patients.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
  • Maintained detailed records for accurate reporting on client progress, simplifying communication between family members and healthcare professionals.

Clerk

Heritages Dairy Stores
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
  • Enhanced customer satisfaction by providing efficient bagging and carryout services.
  • Improved customer experience by offering assistance with locating products throughout the store when needed.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Strengthened relationships with vendors by maintaining open lines of communication and addressing concerns promptly.

Administrative Assistant

John F. Scanalan Inc.
05.2013 - 11.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Executed record filing system to improve document organization and management.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.

Administrative Assistant

AdvoCare ENT Specialty Center
05.2009 - 05.2012
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Education

High School Diploma -

Gateway Regional High School
Woodbury Heights, NJ
06.1998

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Microsoft Word
  • Microsoft Excel
  • Filing
  • Documentation and Recordkeeping
  • Scheduling and calendar management
  • Deadline-oriented
  • Multi-line phone proficiency
  • Coordination
  • HIPAA Regulations
  • Insurance Verification
  • Managing patient records
  • HIPAA Compliance
  • Patient Registration
  • Patient Demographics
  • Electronic Charting

Additional Information

Additional Education:

Gloucester County Vocational School-Sewell, NJ- Cosmetology- Licensed- 2 Year Course- 1,000 Hours- Completed in Full- Graduated 1998


Philadelphia School of Massage Therapy- Washington Township, NJ- Massage Therapy- 6 Month Course- 600 Hours Including Study of Anatomy & Physiology of Human Body- Completed in Full- Graduated 2000

Timeline

Administrative Assistant

John F. Scanalan Inc.
05.2013 - 11.2018

Administrative Assistant

AdvoCare ENT Specialty Center
05.2009 - 05.2012

Elderly Caretaker

Home Helpers

Clerk

Heritages Dairy Stores

High School Diploma -

Gateway Regional High School

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Laura Fedor