Summary
Overview
Work History
Education
Timeline
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LAURA FEIN

New York,NY

Summary

Dynamic HR and People Operations Leader with a proven track record in building, scaling, optimizing and leading people functions on a Global level. Currently overseeing the People Operations team at Celonis, where I drive global HR initiatives, streamline people processes, and enhance employee experience. I focus on operational efficiency and continuous improvement to support both strategic and daily HR functions.I bring deep expertise in employee lifecycle management, and have a strong background in partnering with executive leadership to align HR strategies with business objectives. Known for a hands-on leadership style, I prioritize mentorship and development of HR teams, drive employee engagement, and advocate for data-driven decisions to support company growth.

Overview

11
11
years of professional experience

Work History

Manager of People Operations, Global

Celonis Inc.
09.2023 - Current
  • Spearheaded development of global team for People Operations and service delivery.
  • Develop processes to streamline workflow, enhancing organizational efficiency. Enhancing global operational efficiency through refined people processes at Celonis.
  • Dedicated to enhancing employee satisfaction.
  • Implementation of the ServiceNow portal, and currently managing the portal.
  • Lead global immigration initiatives, and continuously enhance policies.
  • Uncover innovative methods for program execution.
  • Ensure adherence to local, state, and federal labor regulations.
  • Supervise the employee lifecycle process.
  • Perform regular reviews of I-9 documents, background verification processes, and SOC compliance.
  • Lead and mentor a team of employees Globally
  • Implement consistent SLAs within ServiceNow systems.
  • Oversee and work on various projects.

HR Manager/HR Business Partner, North America

Celonis Inc.
01.2020 - 09.2023
  • Started as the only HRBP in North America working with 500+ employees & management of the HR Coordinator
  • Manage and navigate all employee relation issues
  • Offered comprehensive HR guidance and strategic coaching on performance management, compensation planning, employee relations, separations, global mobility
  • Align HR strategy with business goals.
  • Cultivated robust connections across the entire organization.
  • Collaborated with diverse teams including compensation and benefits, finance and legal.
  • Managed immigration processes for North America.
  • Ensured compliance of all employee compensation and benefits.
  • Adopted innovative software, to enhance performance reviews.
  • Enhanced company efficiency through integration of Sequoia & ADP for benefits management.
  • Organized team-building events consistently.
  • Coordinate with external suppliers.
  • Spearheaded employee training programs to achieve full legal compliance, for example: workplace harrasment.
  • Monitored attrition to identify retention strategies using quantitative data.
  • Managed internal employee transitions, including transfers and promotions.
  • Led strategic re-design influencing employee leveling across the company.
  • Executed comprehensive people strategies globally.
  • Guided international leaders in adhering to performance standards and termination protocols.
  • Collaborated with executive management to ensure safe back-to-work strategy post COVID

HR Generalist, North America

Celonis Inc.
04.2019 - 01.2020
  • Served as de facto VP & Senior HRBP until October 2020.
  • Part of the implementation team for Workday, as our HRIS.
  • Collaborated with managers on performance improvement plans and employee relations.
  • Drafted all internal employee offers.
  • Worked directly with the CEO on all issues
  • Oversaw i-9 verification, background checks, benefits, payroll and leaves of absence.
  • Created competitive company policies from the ground up: disciplinary procedures, code of conduct, FMLA policy, unlimited PTO, sick leave, jury duty, etc.
  • Managed the annual performance review process.
  • Administered comprehensive exit interview procedures.
  • Served as an administrator for Celonis’s benefits program, working closely with our PEO provider.
  • Maintained employee records utilizing Dropbox.
  • Monitored unemployment claims to ensure accuracy and compliance.
  • Spearheaded manager training by identifying and selecting suitable vendors.

Senior Generalist, HR Business Partner

Group M/mPlatform
01.2018 - 04.2019
  • Provide counsel and support to managers and employees of ongoing HR initiatives and projects.
  • Identify and maintain competitive intelligence on key industry talents to build a talent database.
  • Partner with hiring managers to constantly update job descriptions, and develop a more robust interview process.
  • Enhanced business growth by equipping hiring managers with advanced talent acquisition techniques.
  • Accountable for summer intern orientation, lunch and learns, mentorship program, events, and special end-of-summer projects.
  • Responsible for 300+ employees within Mediacom and Wavemaker mPlatform (paid search, paid social, SEO, and adOps).
  • Responsible for conducting detailed investigations into complex employee relations issues, and recommending solutions that are in alignment with the company’s core values.
  • Provide coaching and career management to employees.
  • Partner with benefits to streamline the leave of absence policies, and unemployment claims.
  • Recommend and implement process improvements to business leaders and associates.
  • Work with finance to send in the critical hire list twice a month to get staffing approved.
  • Processed employee change notifications and promotions.
  • Collaborated with management to ensure title alignment across agencies for uniformity.
  • Spearhead the review process (360 and Relflektive)
  • Utilize internal mobility programs to keep employees retained within the agency.
  • Implemented company culture initiatives such as town halls, mentoring opportunities, lunch and learns.

Head of Business Operations, HR Generalist

Moxie Communications Group
04.2014 - 12.2017
  • Expanded NY team from five to twenty employees within three years.
  • Developed and implemented comprehensive onboarding procedures, as well as vetted vendors for benefits, payroll, PEO, etc.
  • Managed recruitment operations, ensuring the creation of precise job descriptions.
  • Developed and continuously updated the employee handbook, and revised policies as needed to benefit a growing company.
  • Created and prepared all presentations and activities for staff development days to ensure staff growth is achieved at various levels.
  • Developed proposals and presentations for new client meetings.
  • Created processes, policies, and procedures for the employee life cycle.
  • I organized the employee review process and drafted all formal reviews.
  • Collaborated with President to meet staffing requirements for client teams.
  • Managed vacation and sick day approvals with Zenefits.
  • Educated new hires on the benefits structure, as well as any changes for current employees.
  • Acted as a liaison between healthcare, payroll, and 401K providers.
  • Planned client events ranging from celebrity launch parties to SXSW events, and salon dinners, and coordinated with account leads to ensure success and that client goals are met.
  • Led team culture events, internship lunch and learns, organized internal team events, community service projects, and holiday parties.

Administrative Assistant to the CEO

Rubenstein Public Relations
11.2013 - 04.2014
  • Delivered executive-level assistance to the CEO.
  • Coordinated client and new business meetings.
  • Collaborated with HR department on sensitive projects.
  • Revitalized media lists and organized press clips.
  • Contributed to the organization of both internal and external functions.

Education

HR Certification - Human Resource Management

Villanova University
06.2017

Bachelor of Arts - Communication & Business Management

The University of Arizona
06.2013

Timeline

Manager of People Operations, Global

Celonis Inc.
09.2023 - Current

HR Manager/HR Business Partner, North America

Celonis Inc.
01.2020 - 09.2023

HR Generalist, North America

Celonis Inc.
04.2019 - 01.2020

Senior Generalist, HR Business Partner

Group M/mPlatform
01.2018 - 04.2019

Head of Business Operations, HR Generalist

Moxie Communications Group
04.2014 - 12.2017

Administrative Assistant to the CEO

Rubenstein Public Relations
11.2013 - 04.2014

HR Certification - Human Resource Management

Villanova University

Bachelor of Arts - Communication & Business Management

The University of Arizona

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