Summary
Overview
Work History
Education
Skills
Timeline
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Laura Felgate

Clinton,CT

Summary

Dynamic individual with extensive hands-on experience in Sales and Marketing . Posses a proven talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to meaningful contributions and advancing organizational goals. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills that drive customer retention and trust.

Overview

18
18
years of professional experience

Work History

Key Accouns Sales Consultant

MSC Industrial Supply
05.2023 - Current



  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Followed up with existing customers to provide additional support and address concerns.
  • Retains and supports existing customers
  • Establish Relationship with C Suite Decision makers.
  • Excellent brand awareness skills and product recognition.
  • Uncover new business within the Territory.
  • Works closely with customers to provide MSC solutions within the account.
  • Drives excellent customer service within a fast-paced environment.
  • Responds quickly to customers issue to formulate a resolution.
  • Develops and maintains a pipeline of 1 million dollars..
  • Provide customers with documented cost savings and continued improvements on a monthly/quarterly basis..
  • Develop strategies to penetrate and grow accounts strategically while maintaining profitability.
  • Works with Internal and External Resources to meet customer’s inventory management needs.
  • Works with Internal and External Resources to provide customer cost savings and production optimization solutions.
  • Highly skilled at identifying profitable business within the account base.
  • Excellent Presentation Skills which engage customers that promote collaborative solution base products and services..
  • Engages in collaborations with strategic suppliers.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

Healthcare Sales Manager

Interpreters and Translators
01.2022 - 05.2023
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Selling Language Software Solutions to Hospitals and Healthcare Facilities.
  • Developed departmental objectives, budgets, policies, procedures and strategies to grow the department by 30%.
  • Works with large hospital systems, specialty and multi practice groups.
  • Increased service line usage by 50% through staff training program.
  • Utilized data analytics to meet patient needs.
  • Oversees a Local Sales Team.
  • Worked closely with Diversity, Equity and Inclusion guidelines within Hospital and Ambulatory Settings.
  • Worked regularly with C Suite Hospital Administrators.
  • Identified potential GPO’s to establish channel partnerships to promote services.
  • Cultivated strong relationships with GPO partners and channels.
  • Knowledge of the organizational workings of the GPO and the value of the GPO.
  • Manage multiple tasks while maintaining adaptability and flexibility.
  • Promoted Services to Hospitals and Healthcare organizations through strategic selling and implementation
  • Identified potential competitor threats.
  • Uncovered new business within the Hospital and Healthcare setting.
  • Retained existing clients.
  • Developed departmental objectives, budgets, policies, procedures and
  • Employee development.
  • Brand Awareness of Services.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Attended industry events and conventions to expand sales opportunities.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.

Account Manager

Grainger
07.2021 - 12.2021
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
  • Improved account management by predicting potential competitive threats and outlining proactive solutions.
  • Identified key entry points to enhance market penetration and effectively analyzed data increase profitability.
  • Developed highly profitable pipeline based on multiple sales penetration techniques.
  • Oversaw new business development and customer servicing.
  • Exceeded sales goals and market competitions through effective negotiation of product and material and solutions.
  • VMI knowledge in vending and replenishment.
  • Skilled at identify Capitol Projects in the MRO space.
  • Consistently met daily, monthly and half year goals.
  • Grew territory over 15% in less than 6 months.

Business Development Manager

United Parcel Service, UPS
04.2018 - 07.2021
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
  • Generated new business with marketing initiatives and strategic plans.
  • Call on local and national accounts.
  • Manage a large geographic territory.
  • Prospect for new business within existing territories.
  • Developed process improvement strategies
  • Created custom pricing agreements /contracts.
  • Presented custom presentations tailored to a customer's specific business goals.
  • Analyze shipping data for individual accounts to focus on sales efforts.
  • Top sales performer consistently exceeds sales goals for revenue and volume by 20% each year..
  • Facilitates and manages business plan development based on market and industry research.
  • Collaborates with marketing and finance to forecast optimal strategy based on sales and product profitability.
  • Establishes multiple new customer accounts with effective negotiation and sales closing abilities.
  • Strategizes approaches to meet objectives and capitalize on emerging opportunities.
  • Compiles and submits daily and weekly projected sales and territory performance reports.
  • Contacts potential customers via telephone, email and in-person inquiries.
  • Cold calling, in-person visits and referrals to bring in multiple opportunities per week.

Exclusively Honeymoons President

Exclusively Honeymoons
04.2007 - 04.2018
  • Created marketing campaigns to clients and potential clients.
  • Built business from ground up generating 1million dollars a year in sales.
  • Executed social media marketing campaigns.
  • Participated in various marketing forums to increase tourism in the Caribbean
  • Top seller and selling agency of the Sandals and Beaches resorts which is the North East
  • Sold the Travel industries highest yielding hotel product .
  • Top tier agent within the Sandals and Beaches Resorts.
  • Top Seller for tourism for the Island of St Lucia and Jamaica.
  • Organized and executes successfully large groups traveling outside of the US.
  • Created Payment plans for customers.
  • Collaborate with customer to determine destination, accomodations and special requests,
  • Created travel itineraries based travel dates, financial considerations, and accommodations required.
  • Plan, arrange, and sell itinerary tour packages and promotions
  • Created travel incentives campaigns.
  • Promoted brand awareness through Travel, Trade and Wedding Shows.
  • Developed and implemented strategic plans to enhance the company's growth and efficiency.

Education

Bachelor of Science - Finance

Southern Connecticut State University
New Haven, CT

Skills

  • Closing techniques
  • Strategic planning
  • Sales strategies
  • Sales analysis
  • Territory management
  • Sales funnel management
  • Trade show representation
  • Sales proposal creation
  • Product and service knowledge
  • Negotiation tactics
  • Upselling and cross selling
  • Customer relations
  • Revenue generation
  • Client engagement
  • Product management and pricing

Timeline

Key Accouns Sales Consultant

MSC Industrial Supply
05.2023 - Current

Healthcare Sales Manager

Interpreters and Translators
01.2022 - 05.2023

Account Manager

Grainger
07.2021 - 12.2021

Business Development Manager

United Parcel Service, UPS
04.2018 - 07.2021

Exclusively Honeymoons President

Exclusively Honeymoons
04.2007 - 04.2018

Bachelor of Science - Finance

Southern Connecticut State University

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