Laura Felipe
Miami,FL
Overview
37
37
years of professional experience
1
1
Certification
Work History
Sales Assistant
Ross Dress for Less
Miami, FL
04.2023 - 07.2024
- Greeted customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Informed customers about current promotions and discounts.
- Replenished merchandise on shelves as needed throughout the day.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Assisted customers with returns, exchanges and refunds.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Processed special orders for out-of-stock items when necessary.
- Maintained cleanliness of the sales floor area at all times.
- Tracked inventory levels using point-of-sale systems and restocked shelves accordingly.
- Processed transactions quickly and accurately, maintaining a balanced cash drawer.
- Utilized CRM systems to track customer interactions and sales opportunities.
- Assisted customers in locating products, providing detailed information and recommendations.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Computed purchases and received and processed cash or credit payment.
- Ticketed, arranged and displayed merchandise to promote sales.
House Cleaner
Laura Felipe
Palm Coast, FL
12.2021 - 04.2022
- Swept, mopped, vacuumed and polished floors of all types.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Washed windows inside and outside as needed.
- Sanitized doorknobs, light switches and other frequently touched surfaces.
- Maintained supplies such as paper towels, toilet tissue, soaps.
- Removed lint from carpets using a vacuum cleaner attachment.
- Transported trash bags to designated outdoor receptacles for disposal.
- Checked supplies inventory regularly to ensure adequate levels are available at all times.
- Assisted customers in selecting appropriate cleaning products for specific tasks.
Economic Self Sufficiency Specialist
Laura Felipe
Habana, Cuba, Cuba
10.2016 - 10.2021
- Conducted in-depth economic assessments of clients to determine eligibility for assistance programs.
- Assisted clients in developing and implementing strategies to increase their self-sufficiency.
- Provided expert advice on budgeting, financial literacy, employment opportunities, and other related topics.
- Developed individualized action plans with clients to ensure they achieved their goals of self-sufficiency.
Director of Operations
Banco Central de Cuba
Habana, Cuba, Habana
10.1994 - 10.2016
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Created policies and procedures for improved workflow processes.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Coordinated activities between different departments to ensure successful completion of projects.
- Managed day-to-day operations of a large staff in multiple departments.
Director of Operations
Ministerio de Salud Publica Cuba
Habana, Cuba, Cuba
04.1987 - 10.1994
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Managed day-to-day operations of a large staff in multiple departments.
- Coordinated activities between different departments to ensure successful completion of projects.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Created policies and procedures for improved workflow processes.
Education
Bachelor of Science - Medical Informatics
Maria Carbajales
Habana Cuba04-1987
Associate of Applied Science - Medical Informatics
Mayia Rodriguez
Habana04-1985
High School Diploma -
Hermano Martinez Tamayo
Habana , Cuba04-1982
Skills
- Visual Merchandising
- Complex Problem-Solving
- Processing payments
- Merchandising proficiency
- Display building
- Returns and exchanges
- Customer Needs Assessment
- Cash Register Operation
- Sales expertise
- Adaptable and Flexible
- Self Motivation
- Strong Communication and Interpersonal Skills
Languages
English
Professional
Spanish
Professional
French
Limited
Certification
- BLS
- CNA
References
References available upon request.
Timeline
Sales Assistant
Ross Dress for Less
04.2023 - 07.2024
House Cleaner
Laura Felipe
12.2021 - 04.2022
Economic Self Sufficiency Specialist
Laura Felipe
10.2016 - 10.2021
Director of Operations
Banco Central de Cuba
10.1994 - 10.2016
Director of Operations
Ministerio de Salud Publica Cuba
04.1987 - 10.1994
- BLS
- CNA
Bachelor of Science - Medical Informatics
Maria Carbajales
Associate of Applied Science - Medical Informatics
Mayia Rodriguez
High School Diploma -
Hermano Martinez Tamayo
Similar Profiles
Phylis CovingtonPhylis Covington
Loss Prevention Associate at Ross Dress For DressLoss Prevention Associate at Ross Dress For Dress
Asia GibsonAsia Gibson
Cashier at Ross Dress for LessCashier at Ross Dress for Less
Spring ReedSpring Reed
Cash Office Associate at Ross Dress for LessCash Office Associate at Ross Dress for Less
Gianni AndrewsGianni Andrews
Retail Supervisor at Ross Dress for LessRetail Supervisor at Ross Dress for Less
Efrainny Rodriguez ConcepcionEfrainny Rodriguez Concepcion
Front Desk at Chesterfield hotelFront Desk at Chesterfield hotel