Laura Fellin
Dover,NH
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach, with a unique background in veterinary medicine and social work administrative support.
Overview
16
16
years of professional experience
Work History
Quality Improvement Coordinator
Community Partners NH
06.2022 - Current
- Served as the Area Agency point of contact for the State Community Support Network (CSNI) Interviewers for the 2022-2023 National Core Indicators Survey Project.
- Helped compose, organize, and mailed State of New Hampshire Area Agency Re-Designation Surveys to over 1000 clients in a timely and efficient manner.
- Responsible for accurately recording meeting minutes for recurring Human Rights Committee presentations.
- Conducted periodic internal audits of various agency programs in preparation for DHHS NH annual reviews.
- Monitored various certification mailboxes and drives for pertinent reports and client communications and responded to inter-departmental inquiries.
- Helped develop and manage digital records for residential and day program certification documents.
- Reviewed charts and ran EHR reports and flagged incomplete or inaccurate information.
- Recorded, analyzed, and distributed statistical information from surveys and other forms of collected data.
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Identified data entry errors and reported to necessary departments.
- Scanned documents and saved in database to keep records of essential organizational information.
- Maintained databases and spreadsheets, offering available data to appropriate parties.
Case Manager
Dover Children's Home
11.2022 - 05.2023
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Monitored progress and documented patient health status changes to keep care team updated.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Transported clients to medical and dental appointments to provide support.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Implemented safety plans for clients at risk of harm to provide protection.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Administered medication as directed by physician.
Owner
Laura's Pet Sitting
04.2007 - 06.2022
- Responsible for walking, feeding, and overnight care for cats, dogs, fish, and small animals
- Provided medication administration and compassionate care for special-needs pets
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Exercised animals regularly with walks and rigorous play activities.
- Communicated professionally with pet owners via phone, email, and text.
- Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
- Identified potential signs of aggression and anxiety in pets and took necessary steps to minimize any risks.
- Fed, watered and cared for goats, sheep and chickens.
Veterinary Assistant
Cocheco Valley Humane Society
04.2017 - 11.2017
- Assessed incoming animals who may be ill, contagious, or in need of immediate veterinary attention and followed through with appropriate action.
- Performed vaccinations, testing, and procedures on animals (e.g., feline leukemia testing, cytology, fecal/urine analysis, administered microchips, medications, wound dressing, fluid administration, etc.).
- Performed daily rounds and viewed each animal, addressing any concerns in a timely fashion.
- Took appropriate and immediate action in regards to any possible illness or injury.
- Distributed information from exams and diagnostic testing to animal care technicians and, when pertinent to adoptions, front desk personnel.
- Coordinated medical care with all personnel including posting medication charts and schedules with instructions.
- Worked with shelter personnel and animal care technicians to coordinate cleaning and sanitation procedures of the entire shelter environment
Veterinary Assistant/Client Care Representative
Banfield Animal Hospital
10.2013 - 05.2015
- Assisted the veterinarian during surgery; monitored patients both during and post-operation.
- Educated and scheduled clients about/for medical procedures, vaccines, surgeries, and preventative care for their pets.
- Precisely entered accurate medical/surgical monitoring records and quickly navigated and utilized veterinary software programs.
- Efficiently and properly utilized and maintained medical diagnostic equipment.
- Carefully prepared and analyzed patient samples and cell cultures.
- Strictly adhered to OSHA laboratory safety guidelines and standard operating procedures and properly used personal protective equipment.
- Provided exceptional customer service in a fast-paced and potentially stressful environment.
- Demonstrated proficiency in optical microscopy and basic laboratory techniques and procedures such as diagnostic cytology and fecal analysis.
- Assisted Veterinarian in medical exams/diagnostic procedures and safety handled and restrained fractious animals.
- Excelled at venipuncture, vaccine administration, catheter placement, dental scaling, and various other veterinary procedures.
- Prepared and administered a variety of oral, intra-muscular, subcutaneous, and intravenous medications to pets.
Education
Bachelor of Arts - Anthropology
University of New Hampshire
Durham, NH05.2021
Skills
- Animal Diagnostics
- Fluorescein Staining
- Medical Charting
- Surgical Procedure Support
- Quality Improvement Activities
- Audit Compliance
- HIPAA Compliance
- Lab Specimen Collection
- Laboratory Diagnostic Equipment
- Critical Thinking
- Social Services Support
- Records Accuracy
- Charting and Clinical Documentation
Timeline
Case Manager
Dover Children's Home
11.2022 - 05.2023
Quality Improvement Coordinator
Community Partners NH
06.2022 - Current
Veterinary Assistant
Cocheco Valley Humane Society
04.2017 - 11.2017
Veterinary Assistant/Client Care Representative
Banfield Animal Hospital
10.2013 - 05.2015
Owner
Laura's Pet Sitting
04.2007 - 06.2022
Bachelor of Arts - Anthropology
University of New Hampshire
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