Laura Ferrario
London, UK & Fort Lauderdale, USA
Summary
Results-driven Operations Manager with expertise in data analysis, team leadership, and customer relationship management. Proven ability to enhance operational efficiency and drive revenue growth through strategic planning and effective communication.
Overview
14
14
years of professional experience
Work History
Business Operation & Sales Manager
Veco USA
Fort Lauderdale
2023.01 - Current
- Managed company operations, providing first-class customer service and cost-effective management of resources while promoting revenue, profitability and production growth.
- Streamlined supply chain logistics by implementing a new inventory management system, reducing overhead costs by 15% and increasing delivery speed by 10%"
- Managed daily operations, including oversight of 25 staff and distirbution locations, resulting in a 30% increase in efficiency through process improvements.
- Negotiated with over 50 service vendors and product suppliers, securing advantageous terms that enhanced profitability and supply chain reliability.
- Provided leadership, direction and strategic planning for business unit operations.
- Directed business operation processes and developed policies.
- Coordinated logistics for events, ensuring seamless execution from planning to completion.
- Attended and participated in industry events.
- Developed strategic sales plans to enhance market penetration and customer engagement.
Sales and Marketing Manager
Freelance
Wicklow
2022.01 - 2022.11
- Managed social media campaigns to enhance brand visibility and engagement.
- Created compelling content for websites, brochures, and promotional materials.
- Organized virtual events to promote products and services to potential customers.
- Maintained relationships with existing clients by ensuring their needs are met on time.
- Monitored customer satisfaction levels through surveys and feedback mechanisms.
Sales and Marketing Officer
Photocentric
Peterborough
2021.01 - 2022.01
- Developed marketing campaigns to promote innovative photopolymer products.
- Managed social media accounts to enhance brand visibility and engagement.
- Collaborated with design teams to create promotional materials and content.
- Organized trade shows and events to showcase company offerings effectively.
- Assisted in building relationships with key clients and stakeholders for collaboration.
- Maintained accurate records of all sales activities including contacts made, orders taken, revenue generated.
Business Operations Coordinator
Serco
Peterborough
2015.11 - 2021.11
- Coordinated daily operations to enhance workflow efficiency within diverse teams.
- Managed project schedules and resources to ensure timely completion of initiatives.
- Assisted in developing operational policies and procedures for improved performance.
- Organized training sessions for staff on new systems and processes.
- Implemented initiatives that improved overall quality control measures within the organization's business operation processes.
- Resolved customer complaints pertaining to operational issues efficiently and effectively.
- Prepared documents such as contracts, agreements, invoices, and purchase orders necessary for conducting day-to-day operations.
Business Operations Specialist
Mastercard
2012.10 - 2016.03
- Managed vendor relationships to ensure timely delivery of services and products.
- Developed training materials for staff on new operational procedures and tools.
- Analyzed workflows for process improvement opportunities to increase efficiency.
- Provided administrative support to assist marketing department in proposal writing.
- Maximized operating potential to exceed customers' expectations.
Customer Service Representative
Mastercard
Peterborough
2012.01 - 2012.10
- Handled customer inquiries via phone and email.
- Resolved transaction disputes with clarity and professionalism.
- Collaborated with cross-functional teams to enhance service processes.
- Educated customers on Mastercard products and services effectively.
- Utilized CRM systems to document customer interactions accurately.
Education
High School Diploma -
High School For Lanaguges And Business
Milan, Italy2008-06
Skills
- Customer relationship management
- Data management
- Microsoft office proficient
- Business workflows
- Logistics management
- Vendor & supplier management
- Business administration
- Sales operations
- Team leadership
- Effective communication
- Operations management
- Marketing communication
- Promotional sales events
Languages
English
Native/ Bilingual
Italian
Native/ Bilingual
References
References available upon request.
Timeline
Business Operation & Sales Manager
Veco USA
2023.01 - Current
Sales and Marketing Manager
Freelance
2022.01 - 2022.11
Sales and Marketing Officer
Photocentric
2021.01 - 2022.01
Business Operations Coordinator
Serco
2015.11 - 2021.11
Business Operations Specialist
Mastercard
2012.10 - 2016.03
Customer Service Representative
Mastercard
2012.01 - 2012.10
High School Diploma -
High School For Lanaguges And Business