Laura Ferree
Harrisburg,PA
Summary
Organized and dedicated team player with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
28
28
years of professional experience
Work History
Medical Office Associate
Penn State Health
02.2012 - Current
- Front office support for fast paced, multi-specialty outpatient clinic
- Coordinate & schedule patient appointments, procedures, testing
- Serve as liaison between patient and RN/MD/CRNP
- Answer phone queue calls & direct calls to appropriate area or take detailed messages when necessary
- Enter current patient demographics
- Charge entry into Healthpay billing system
- Batch reconciliation
- Scan documents into patient medical records
- Order office supplies
- Conducted regular self-assessments to identify areas for growth or improvement
Sales Representative/Business Owner
Silpada Designs
05.2008 - 07.2016
- Organize sales presentations
- Prepare invoices for customers & submit orders via internet
- Calculate monetary & credit transactions
- Prepare for bank deposits
- Attend business seminars
- Clerical responsibilities
- Market potential new team members & potential customers through cold calling or face to face interaction
- Demonstrate intimate consumer relations
- Set in place monthly business building goals
- Communicate with fellow team members & motivate them to reach their goals
Staffing Coordinator
Keystone Staffing Services, Inc.
09.2010 - 02.2012
- Recruited & placed administrative, clerical and light industrial staff
- Interviewed, hired, mentored & oversaw all staffing operations of new personnel
- Selected candidates for assignments through careful screening & excellent understanding of needs
- Maintained accurate & detailed record of each associate in a customized database including test results, references & past employment experience
- Placed advertisements for specialized positions via internet & local newspaper
- Screened potential candidates via phone conversation or resume
- Directed candidates through application process, all questions regarding upcoming interviews, future employment & benefits
- Performed reference checks in timely manner
- Provided job coaching for temporary or permanent candidates
- Marketed potential candidates by providing experience, work history, test scores & strengths to client
- Monitor attendance, punctuality, training & work ethic of placed employee
- Visited current & potential new clients to maintain or strengthen working relationship
- Conducted daily marketing calls to prospective clients
Member Service Representative/Teller/Call Center
PSECU
12.1995 - 04.2003
- Provided exceptional call center service through active listening, understanding member needs, and offering appropriate solutions
- Handled cash transactions securely, maintaining accurate cash drawer balances
- Served as primary point of contact for Members, providing assistance with account maintenance and transactions
- Report ATM/Visa cards as lost or stolen
- Process ATM, Check Card & Visa Card requests for replacement
- Set daily limits for ATM usage
- Key other financial institutions ATM adjustments through AWS terminal
- Provide accurate detail of adjustments
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed
- Initiated holds on accounts for loss prevention purposes
- Complete ATM Regulation E forms for discrepancy on deposits, withdrawals or point of sale
- Communicated detailed information through Home Banking
- Clerical responsibilities
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Responded to customer calls and emails to answer questions about products and services.
Education
High School Diploma -
Lower Dauphin High School
Hummelstown, PASkills
- Scheduling Tests and Procedures
- Appointment Coordination
- Computer Skills
- Supply Ordering
- Call Center Experience
- Collaboration and Teamwork
- Payment collection and processing
- Multitasking and Organization
Timeline
Medical Office Associate
Penn State Health
02.2012 - Current
Staffing Coordinator
Keystone Staffing Services, Inc.
09.2010 - 02.2012
Sales Representative/Business Owner
Silpada Designs
05.2008 - 07.2016
Member Service Representative/Teller/Call Center
PSECU
12.1995 - 04.2003
High School Diploma -
Lower Dauphin High School