Laura Ferullo
Nashua,NH
Summary
I have worked as a Dedicated Office Assistant with over 3 successful years of experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. and history achieving high data output. Dependable with good recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
8
8
years of professional experience
Work History
Office Assistant
Sodexo Food Service
North Salem, NH
06.2022 - Current
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Entered data using procedures to keep information private.
Coca Cola Ambassador
Coke
Orlando, FL
11.2021 - 01.2022
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Sorted and delivered materials to different work areas and staff.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Operated [Type] and [Type] equipment to manage incoming orders, organize deliveries and transfer packages to other departments.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
Medical Transportation Driver
Nashua Transpotation
Nashua , NH
07.2019 - 12.2020
- Successfully operated GPS devices, radios, and cellular devices to optimize route and maintain dispatch communications.
- Effectively communicated with dispatch to schedule transport progression and receive new orders.
- Achieved daily preparation for vehicle inspections prior to travel.
- Moved patients up and down inclines and stairs safely using wheelchairs and gurneys.
- Safely secured clientele in wheelchairs and on gurneys within van for successful, safe transportation.
- Communicated with patients and healthcare workers in both English and [Language].
- Reported to healthcare workers for following days' pickups and further instructions along with directions to facilities.
- Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
- Assisted handicapped customers to safely complete transfers between van and facility.
- Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
- Transported patients and clientele using [Type] and [Type] vehicles between medical facilities.
- Participated in annual training to maintain [State] commercial driver's license certification for medical transport.
- Transported patients to assigned medical facilities, enabling secure delivery to appropriate departments.
- Maintained flexible availability to accommodate on-call hours.
- Earned and maintained necessary certifications.
- Documented and reported mechanical issues to appropriate service personnel.
- Reported facts concerning accidents or emergencies to hospital personnel and law enforcement officials.
- Assessed ambulance for cleanliness and properly stocked with first aid and medical supplies.
Wheel Chair Transportation
Care Rider
Nashua, NH
01.2020 - 07.2020
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Accepted passenger luggage and created and affixed bag labels to guarantee proper delivery.
- Located and read airport monitors to determine arrival and departure information.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Provided boarding assistance to elderly, sick or injured people.
- Checked on passengers regularly, verified compliance with safety requirements and identified assistance needs.
- Kept close eye on passenger behavior and watched for injuries, illnesses and disputes.
- Secured passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
- Provided customers with information on routes, timetables or concourses.
Secretary
DMR Automotive Services
Nashua , NH
03.2017 - 02.2020
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Completed accurate daily report documents, memos and invoices.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Recorded expenses and maintained accounting records.
- Entered data into [Software] system and updated customer contacts with information to keep records current.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Reviewed and balanced daily bank deposits and deposit report.
- Recorded daily financial transactions using Quickbooks and handled payments of accounts.
School Bus Driver for Disabled Children
Provider Enterprises
Epping, NH
09.2016 - 12.2018
- Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Communicated information to parents to promote good communication and transparency.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
- Reported vehicle traffic violations, vehicle damage and accidents to management to comply with legal and insurance obligations.
- Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules.
- Drove bus along assigned route, picking up students.
- Assessed bus condition and maintained brakes, wipers, gas levels and cleanliness.
- Created and enforced bus rules and kept expectations posted.
- Drafted and submitted reports detailing trips, fuel, mileage and hours.
- Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
- Recorded bus route and made notes for substitute drivers.
- Monitored bus heating, lighting and ventilation systems.
- Taught students first-aid and emergency protocols in case of emergency.
- Held special assemblies to explain rules and emergency bus procedures to students.
- Escorted students across streets and roadways and guided older children across streets.
Education
High School Diploma -
Alvirne High School
Hudson, NH06.2002
Skills
- Valid Driver's License
- Data Gathering
- Organizing and Categorizing
- Calendar Management
- Microsoft Windows
- Microsoft Outlook
- Data Recording
- Record Sorting and Filing
- Materials Organization
- Prioritizing Work
- Verbal and Written Communication
- Payroll Processing
- Payment Processing
- Outgoing Mail Preparation
- Data Entry and 10-Key
- Information Confidentiality
- Customer Service
- Mail Sorting and Distribution
- Opening and Closing Procedures
- Data Entry
- Time Management
- Internal and External Communications
- Correspondence Typing
- Document Shredding
- Running Errands
- Client Correspondence
- Call Transfers
- Active Listening
- Office Supplies and Inventory
- Appointment Scheduling Software
- Inventory Assessments
- Documentation
- Problem-Solving
- Speaking
- Writing
- Coordination
- Basic Mathematics
Timeline
Office Assistant
Sodexo Food Service
06.2022 - Current
Coca Cola Ambassador
Coke
11.2021 - 01.2022
Wheel Chair Transportation
Care Rider
01.2020 - 07.2020
Medical Transportation Driver
Nashua Transpotation
07.2019 - 12.2020
Secretary
DMR Automotive Services
03.2017 - 02.2020
School Bus Driver for Disabled Children
Provider Enterprises
09.2016 - 12.2018
High School Diploma -
Alvirne High School
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