Laura Fingerle
Toledo
Summary
Accomplished FOH Manager/AGM at Charlie Mops Grub & Hops, adept in elevating guest relations and streamlining operations to boost customer satisfaction and sales. Skilled in menu design and complaint handling, I led teams to enhance service quality, achieving significant repeat business. My attention to detail and ability to multitask drove operational excellence and compliance with health standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
FOH Manager/ AGM
Charlie Mops Grub & Hops
08.2021 - Current
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
- Created kids menus, seasonal and specials menus.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
- Coordinated special events such as weddings or corporate functions, ensuring flawless execution from planning to completion stages.
- Developed strong vendor relationships for better pricing negotiations, resulting in cost savings for the restaurant.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Assistant Store Manager
Hot Topic/ Box Lunch
12.2018 - 11.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
General Manager
Orchard Inn
11.2013 - 01.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Education
No Degree - Art History/ Studio Art
University of Toledo
Toledo, OHSkills
- Scheduling staff
- Marketing support
- Complaint handling
- Guest relations
- Menu design
- Point of sale systems
- Health and safety regulations
- Recruitment and hiring
- Multitasking
- Attention to detail
Accomplishments
- Supervised team of 30 staff members.
- Collaborated with BOH managers in the development of seasonal menu's.
- Tripled sales revenue by implementing new menu's, marketing and promotional strategies.
Certification
- ServSafe Food Handler's Certification
- TIPS Certification
Timeline
FOH Manager/ AGM
Charlie Mops Grub & Hops
08.2021 - Current
Assistant Store Manager
Hot Topic/ Box Lunch
12.2018 - 11.2023
General Manager
Orchard Inn
11.2013 - 01.2021
No Degree - Art History/ Studio Art
University of Toledo
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