Laura Fishman
Summary
Legal operations expert with extensive experience in managing high-volume legal matters and coordinating cross-functional teams. Skilled in developing training materials and implementing solutions that optimize legal workflows, strengthen compliance, and foster collaborative relationships among diverse stakeholders.
Overview
11
11
years of professional experience
Work History
Senior Customer Success Manager – Matter Management, eBilling & CLM
LawVu
04.2024 - Current
- Advise corporate legal departments regarding legal operations strategy, matter management, contract lifecycle management, document management, and legal workflow optimization.
- Partner with in-house counsel and legal operations teams to improve legal processes, reporting capabilities, case tracking, and compliance-related documentation.
- Conduct detailed analysis of legal operational risks and workflow inefficiencies and recommend strategic solutions.
- Develop and deliver training materials, presentations, and implementation plans to legal professionals and executive stakeholders.
- Coordinate with internal product, engineering, and external technology teams regarding legal system integrations and operational improvements.
Strategic Partnership & Alliance Manager
Thomson Reuters
10.2021 - 04.2024
- Managed strategic relationships supporting legal software and legal operations platforms utilized by corporate legal departments and law firms.
- Negotiated and maintained partnership agreements, integration relationships, and operational initiatives involving legal technology vendors and enterprise legal clients.
- Collaborated with legal, product, finance, and executive stakeholders to support legal operations initiatives, risk management discussions, and business strategy development.
Customer Success Manager – Legal Tracker & HighQ
Thomson Reuters
08.2018 - 10.2021
- Served as primary advisor to more than 90 enterprise legal operations clients, including Fortune 100 corporate legal departments.
- Assisted legal teams with implementation of matter management, eBilling, and legal workflow solutions supporting litigation management and operational compliance.
- Conducted legal operations assessments and advised clients regarding process improvements, workflow management, and operational efficiency.
Attorney | Program Manager
Landerholm Law
10.2015 - 01.2018
- Drafted pleadings, petitions, responses, motions, legal memoranda, and supporting documentation in immigration and related legal proceedings.
- Conducted legal research and factual analysis to support litigation strategy, case preparation, and client representation.
- Managed high-volume caseloads and coordinated legal matters through multiple stages of case development.
- Supervised attorneys, paralegals, and legal support staff while coordinating assignments, workflow management, and operational priorities.
Mediation Coordinator
Multnomah County
01.2015 - 07.2016
- Mediated more than 600 family law disputes involving emotionally complex and high-conflict legal matters.
- Assisted litigants in understanding court procedures, mediation processes, and legal documentation requirements.
- Facilitated negotiations between parties and helped resolve disputes through fair, impartial, and solution-oriented mediation practices.
Education
Juris Doctor (J.D.) -
University of Oregon School of Law
01-2014
Bachelor of Arts - Community Studies & Political Science
University of California, Santa Cruz
01-2009
Skills
- Legal Research & Writing
- Drafting Pleadings & Motions
- Litigation Support & Case Management
- Mediation & Dispute Resolution
- Investigative Analysis
- Client Counseling & Stakeholder Communication
- Negotiation & Conflict Resolution
- Legal Operations & Process Improvement
Websites
Bar Admission
Active member in good standing of the State Bar of Oregon
Timeline
Senior Customer Success Manager – Matter Management, eBilling & CLM
LawVu
04.2024 - Current
Strategic Partnership & Alliance Manager
Thomson Reuters
10.2021 - 04.2024
Customer Success Manager – Legal Tracker & HighQ
Thomson Reuters
08.2018 - 10.2021
Attorney | Program Manager
Landerholm Law
10.2015 - 01.2018
Mediation Coordinator
Multnomah County
01.2015 - 07.2016
Juris Doctor (J.D.) -
University of Oregon School of Law
Bachelor of Arts - Community Studies & Political Science
University of California, Santa Cruz