Summary
Overview
Work History
Education
Skills
Certification
Timeline
Receptionist
Laura Fitzgerald

Laura Fitzgerald

Columbus,Ga.

Summary

Dependable Service Coordinator with a strong background in managing and improving service operations. Demonstrated ability to coordinate multiple tasks, prioritize workloads, and communicate effectively with both clients and team members. Known for enhancing customer satisfaction by identifying issues promptly and resolving them efficiently. Proven track record of making impactful changes leading to improved operational efficiency and increased client retention rates.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Service Coordinator Accounts Receivable

Comfort Systems USA (Southeast), Inc.
Columbus, GA
03.2020 - Current
  • Prepared weekly reports summarizing current service activities.
  • Confirmed completed or closed work order by reviewing notes and following up on pending items.
  • Toggled between multiple systems and databases to look up information and update records.
  • Managed emergency service requests by communicating schedules and expediting parts shipments and repairs.
  • Collections on past due accounts
  • Reviewed invoices for accuracy prior to submission for payment processing.
  • Enter vender invoices with costs
  • Prepare Repair Proposals
  • Set up Service, Project and Service quotes and calls and order parts and equipment
  • Requested Subcontractor work orders
  • Prepare Everify and lean waiver forms
  • Order office and safety supplies
  • Enter Maintenance Agreements
  • Ensured compliance with all relevant regulations pertaining to service operations.
  • Monitored email and phone communication to provide prompt responses and solutions.
  • Followed up with technicians and managers to receive and communicate status updates.
  • Obtained purchase order information to invoice work orders.
  • Managed scheduling of appointments and service calls to meet client needs.
  • Developed and maintained relationships with service providers and vendors.
  • Prepared and maintained accurate records and reports on services provided and client progress.

Customer Care

Climate Control Heating and Air
Columbus
07.2018 - 03.2020
  • Process and enter all invoices
  • Accounts Payable
  • Answer and Dispatch Service Calls
  • Register Equipment for warranty
  • Filing of invoices

Office Manager

Ferrell's Heating and Air
Columbus
03.2011 - 07.2018
  • Accounts Payable
  • Accounts Receivable
  • Payroll
  • State and Federal Quarterly payments Human resources
  • Answering the switchboard
  • Register Equipment for warranty
  • Type Job Proposals
  • Filing of invoices

Cobra Eligibility Analyst

Paragon Benefits
Columbus
11.2008 - 03.2011
  • Enter data information on employees insurance benefits
  • Process COBRA payments
  • Print health insurance identification cards
  • Answer switchboard phone

Education

High School Diploma -

Hallie Turner Private School
Columbus
12.1995

Skills

  • Dispatching
  • Accounts Payable
  • Accounts Receivable
  • Collections
  • Customer Service
  • Billing
  • Quoting proposals
  • Large scale Multitasking

Certification

  • Communication Dispatch Officer - 1999
  • Supervision Level I, II, III - 2001
  • Management Level I, II - 2003
  • Georgia Police Academy - Forsyth, GA
  • Georgia and National Crime Information Center Certified with State of Georgia

Timeline

Service Coordinator Accounts Receivable

Comfort Systems USA (Southeast), Inc.
03.2020 - Current

Customer Care

Climate Control Heating and Air
07.2018 - 03.2020

Office Manager

Ferrell's Heating and Air
03.2011 - 07.2018

Cobra Eligibility Analyst

Paragon Benefits
11.2008 - 03.2011

High School Diploma -

Hallie Turner Private School

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Laura Fitzgerald