Laura Fizell
Saint Petersburg,FL
Summary
Experienced administrative professional in the business consulting industry eager to use skills to contribute to the success of senior-level executives and team members. Excellent reputation for solving problems, multi-tasking, managing challenging calendars, handling travel logistics, and processing expenses. Hard-working, efficient, and detail-oriented professional trained in verbal and written communications, including Microsoft office capabilities. Enjoys working with others and providing top-level support for C-level executives to achieve overall operational success and client satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet executive, team, and corporate goals.
Overview
9
9
years of professional experience
Work History
Executive Assistant
McKinsey & Company
Saint Petersburg, Florida
07.2019 - Current
- Manage challenging calendars for C-level executives. Set reminders to complete tasks, maintain healthy work-life balance for consultants, and frequently reschedule internal and client meetings.
- Strategically plan and book travel for consultants and team members.
- Process expenses and ensure all charges land within company policy. Complete invoices, review monthly expense and time entry reports, and flag any discrepancies.
- Record-keeping: Finalize client work order forms, manage client contact lists, track consultant timesheets and utilization, and monitor client exposure, internal and external expertise calls, and mentorship meetings.
- Organize and maintain consultant inbox and flag emails that need attention.
- Draft emails and memos on behalf of consultants.
- Respond to over 100 emails per day scheduling client and internal meetings.
- Work with internal and client teams to ensure engagements operate smoothly and efficiently.
- Established strong mentorship relationships with fellow assistants and consultants to contribute to overall professional development.
- Facilitate training sessions pertaining to the assistant role at the firm.
- Conducting internet research for projects and contributing to Excel and PowerPoint documents for consultants.
Logistics Center of Excellence Coordinator
Apria Healthcare
Saint Petersburg, Florida
03.2017 - 07.2019
- National call center agent specialized in scheduling returns of oxygen equipment and other durable medical equipment.
- Dispatched drivers to homes of patients who have been discharged from hospital in need of oxygen upon arrival.
- Equipment Return Box manager: Responded to 125+ emails per day processing equipment returns.
- Delegated work tasks to fellow co-workers.
- Verified proper medical documentation for equipment deliveries and returns.
- Updated patient files to reflect current medical status.
- Accurate documentation of patient notes per phone conversations.
- Maintained excellent working relationships with customers by efficiently and empathetically responding to inquiries and complaints concerning work orders, invoices and shipments.
Cashier, Customer Service Agent, and Deli Clerk
Publix Super Markets
Saint Petersburg , Florida
01.2014 - 12.2017
- Bagged groceries, stocked shelves, worked cash registers, and assisted customers with any and all requests.
- Coordinated front-end of store, completed over-rides on registers, handled large sums of money in the cash office, and processed payroll checks, Western Union transactions, and Money Order transactions.
- Answered customer complaints and solved problems.
- Managed Deli department by ordered supplies, delegating tasks to coworkers, and successfully leading team with opening and closing the department each day.
Education
Bachelor of Arts - Biblical Studies
The Master's University
Santa Clarita, CA05.2023
High School Diploma -
Northeast High School
Saint Petersburg 2015
Skills
- Strategic planning
- Organization
- Detail-oriented
- Multi-tasking
- Interpersonal
- Adaptable
- Responsive
- Dependable
- Record-keeping
- Resource management
- Microsoft Office
- Verbal and Written Communications
Timeline
Executive Assistant
McKinsey & Company
07.2019 - Current
Logistics Center of Excellence Coordinator
Apria Healthcare
03.2017 - 07.2019
Cashier, Customer Service Agent, and Deli Clerk
Publix Super Markets
01.2014 - 12.2017
Bachelor of Arts - Biblical Studies
The Master's University
High School Diploma -
Northeast High School
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