Laura Fleshman
Lynchburg,VA
Summary
A dedicated franchisee with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the business. Nearly 30 years of experience in convenience store retail and an excellent reputation for resolving problems and improving customer satisfaction. Reliable employee seeking Quality Control Technician position. Offering excellent communication and good judgment.
Overview
30
30
years of professional experience
Work History
7-Eleven Franchisee
Gilbert-Fleshman Inc.
Lynchburg, VA
10.2009 - Current
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers, available to assist lo employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired and trained initial personnel, working to establish key internal functions of business.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Trained new employees on proper protocols and customer service standards.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Maintained cleanliness and organization of store, working closely with employees to tasks.
- Monitored daily cash discrepancies, inventory shrinkage.
- Promoted positive customer experience through day-to-day supervision and management of business.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Scheduled employees for all shifts, taking into account customer traffic and employee strengths.
- Provided exceptional customer service to customers, increasing customer loyalty,
- Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Store Manager
7-Eleven Inc.
Lynchburg, VA
06.1992 - 09.2009
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
Education
No Degree - Computer Science
Norfolk State University
Norfolk, VASkills
- Mathematical Calculation and Reasoning
- Administrative Management
- Training Management
- Problem Anticipation and Resolution
- Customer Service Management
- Finance and Accounting Oversight
- Staff Scheduling
- Human Resources Oversight
- Team Leadership
- Customer Relations
- Multitasking and Prioritization
Timeline
7-Eleven Franchisee
Gilbert-Fleshman Inc.
10.2009 - Current
Store Manager
7-Eleven Inc.
06.1992 - 09.2009
No Degree - Computer Science
Norfolk State University
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