Summary
Overview
Work History
Education
Skills
References
Timeline
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Laura Fletcher

Glendale Heights,IL

Summary

Dynamic and dedicated professional with over eight years of customer service experience, excelling in training staff, and enhancing customer satisfaction. Comfortable in a fast-paced environment, and committed to upholding high standards of service and sanitation. A valuable team member, proven to maintain composure under pressure, while demonstrating strong interpersonal communication skills and adapting to any situation.

Overview

8
8
years of professional experience

Work History

Server

Village Tavern & Grill
Schaumburg, IL
04.2024 - Current
  • Memorize monthly food and drink specials in addition to a full food and drink menu to offer options to guests.
  • Collaborate with other restaurant staff members to ensure efficient operations and assistance within the restaurant environment.
  • Provide a memorable experience for guests, and requested frequently.
  • Maintain a clean dining room and perform closing duties while providing excellent guest service to patrons.

Bartender/Server/Trainer

Buffalo Wild Wings
Bloomingdale, IL
09.2017 - 04.2024
  • Trained new bartenders and servers on food menu, drink preparation, and upselling techniques while ensuring high quality customer service.
  • Processed transactions using the POS system and cash drawer.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Effectively took drink orders from serving staff and customers in the bar area during high volume times.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Made food/drink recommendations to guests and answered all related inquiries.

E-Commerce Associate

Lily and Fox
Elk Grove Village, IL
09.2021 - 05.2022
  • Quickly and accurately ensured that picked products from inventory were used to fulfill computerized customer orders.
  • Visually inspected products and carefully packaged them to avoid damage before packing and during shipping.
  • Cleaned and organized the warehouse to uphold safety protocols and an orderly work area.
  • Managed inventory and supplies to ensure materials were available when needed.

Education

High School Diploma -

West Chicago High School
West Chicago, IL
05-2015

Skills

  • Ability to multitask
  • Patient and empathetic
  • ServSafe certified
  • Interpersonal communication
  • Calm and professional under pressure
  • Creative thinking and problem solving under pressure

References

References available upon request.

Timeline

Server

Village Tavern & Grill
04.2024 - Current

E-Commerce Associate

Lily and Fox
09.2021 - 05.2022

Bartender/Server/Trainer

Buffalo Wild Wings
09.2017 - 04.2024

High School Diploma -

West Chicago High School

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