Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Laura Flores

Louisville,KY

Summary

Detail-oriented Manager successful in building and motivating dynamic teams while cultivating company culture comfortable for staff and highly productive. Motivated team leader driven to cut company costs and boost revenue through innovative management and sales techniques.

Dedicated and developed Multi Unit Manager with extensive experience directing operations, sales and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees.

Overview

13
13
years of professional experience

Work History

Area Manager

Paper Source
Louisville, KY
02.2022 - Current
  • Reviewed staffing needs to ensure adequate coverage at all times in stores.
  • Coached Store Managers on developing effective sales strategies and building customer loyalty.
  • Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
  • Supervised employees, ensuring optimal productivity.
  • Revitalized underperforming teams and transformed profitability and productivity through targeted training.
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Worked with direct reports to develop and implement action plans, improving operating results.

Store Manager/Special Teams Trainer

LOFT
Louisville, KY
08.2019 - Current
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Recruited, trained and supervised new employees.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Strengthened work flow productivity by hiring, managing and developing top talent.

Store Manager

Chico's FAS
Louisville And Simpsonville, KY
01.2012 - 08.2019
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Worked cross-brand to grow consistency in the level of service across WHBM and Chico's in multiple Kentucky stores, which involved taking on multiple assignments.

Education

Cosmetology - Cosmetology Education

Capitol School of Cosmetology
Omaha

Skills

  • Business development and planning
  • Operations Management
  • Effective Relationship Building
  • Controlling costs
  • Sales minded
  • Staff Development
  • Performance Management

Affiliations

  • Self growth fanatic from podcasts to groups to books
  • Anything outdoors fills my bucket
  • Adventurous foodie
  • Gallup Strengths Top 5 ... Responsibility/Positivity/Arranger/Individualization/Developer
  • Able to sing with mouth closed

Timeline

Area Manager

Paper Source
02.2022 - Current

Store Manager/Special Teams Trainer

LOFT
08.2019 - Current

Store Manager

Chico's FAS
01.2012 - 08.2019

Cosmetology - Cosmetology Education

Capitol School of Cosmetology

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Laura Flores