Laura Flores-Gonzalez
Austin,TX
Summary
Diligent Cook possessing excellent cooking skills and strong knowledge of food safety. Proficient in maintaining well-stocked, organized and clean kitchen areas to maximize productivity. Dedicated team player with punctual nature and open communication style dedicated to working hard.
Overview
11
11
years of professional experience
Work History
Cook
Compass Group
06.2021 - Current
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Managed opening and closing shift kitchen tasks.
- Monitored food quality and presentation to maintain high standards.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
Team Leader
Whataburger
12.2016 - 06.2021
- Established clear communication channels that ensured the timely exchange of information between team members and customers
- Increased team productivity by conducting regular training sessions and providing constructive feedback.
- Managed daily financial transactions, including cash handling, balancing registers, and preparing deposits to ensure accuracy and accountability.
- Collaborated with management to develop strategies for improving overall restaurant performance and profitability.
- Mentored new hires during onboarding process, ensuring smooth integration into the team while maintaining high standards of service quality.
- Maintained a clean and organized restaurant environment, leading to consistently high scores in health department inspections.
- Contributed to increased revenue generation through upselling techniques and suggestive selling of specials or add-ons during order-taking process.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Cultivated warm relationships with regular customers.
Restaurant Team Member
McDonalds
01.2013 - 12.2016
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Greeted guests pleasantly and answered menu questions.
- Cultivated warm relationships with regular customers.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Skills
- Customer Service
- Food handling
- Fine Dining
- Order Verification
- Sanitation
- Food Preparation
- Food presentation
- Surface cleaning
Languages
Spanish
Full Professional
Timeline
Cook
Compass Group
06.2021 - Current
Team Leader
Whataburger
12.2016 - 06.2021
Restaurant Team Member
McDonalds
01.2013 - 12.2016