Laura Floyd
Administrative Assistant
Dickson,TN
Summary
Organized and dedicated Administrative Assistant with proven record of accomplishment of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking and focused professional offering excellent communication, planning and prioritization skills demonstrated through 7 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
TN Elite Mechanical
Dickson, TN
05.2019 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Handled client correspondence and tracked records to foster office efficiency.
- Coached new employees on administrative procedures, company policies and performance standards.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Maintained staff directory and company policy handbook for human resources department.
- Coordinated bookkeeping activities in QuickBooks.
Dental Administrative Assistant
Dr. Mark Mappes
Nashville, TN
02.2005 - 04.2007
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared insurance claim forms explained benefits and outlined pricing details for procedures and services.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Completed patient referrals to other medical specialists.
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Referred patients to dental triage to treat severe or unusual symptoms or complaints.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded, and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Organized patient files and streamlined operations to improve efficiency.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office organization by scheduling appointments, maintaining files, and collecting payments.
- Received and routed laboratory results to correct clinical staff members.
- Managed office bookkeeping with insurance billing and patient payments.
- Managed financial documentation such as expense reports and invoices.
- Implemented Orthotrac for digitizing and organizing over hundreds of medical records.
Education
Associate of Science - Medical Billing And Coding
University of Phoenix
Tempe, AZ02.2017
Computer Applications - Medical Terminology
Tennessee College of Applied Technology - Dickson
Dickson, TN08.2003
High School Diploma -
Orange Park High School
Orange Park, FL05.1995
Skills
- Judgment and Decision Making
- Ease with Computers and Technology
- Report Preparation
- Confidentiality and Data Protection
- Document and File Management
- Multitasking and Time Management
- Strong Organizational Skills
- Microsoft Office Suite
- Schedule Management
- Professional and Courteous
- Verbal and Written Communication
- Invoice Processing
- Payment Distribution
- Organizing and Categorizing Data
- Business Needs Analysis
- Problem Solving
- Data Entry
- Electronic Records Management
Timeline
Administrative Assistant
TN Elite Mechanical
05.2019 - Current
Dental Administrative Assistant
Dr. Mark Mappes
02.2005 - 04.2007
Associate of Science - Medical Billing And Coding
University of Phoenix
Computer Applications - Medical Terminology
Tennessee College of Applied Technology - Dickson
High School Diploma -
Orange Park High School
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