Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Laura Gross

Tampa,FL

Summary

Experienced Facilities Manager with over 25 years of leadership in large-scale operations, seeking to leverage proven team-building and strategic planning skills in a growth-oriented management position

Professional facilities management expert with substantial experience in overseeing complex operations and ensuring optimal functionality of buildings and infrastructure. Adept at leading teams, managing budgets, and coordinating maintenance activities to deliver results. Known for strong organizational skills, adaptability, and effective problem-solving. Trusted to enhance operational efficiency and foster collaborative work environment.

Overview

22
22
years of professional experience

Work History

SR. FACILITIES MANAGER

American Signature, Inc.
09.2015 - Current
  • Tracked and documented operational and financial records to perform monthly analysis of performance and costs.
  • Oversee all aspects of equipment installation, maintenance, and repair for 125+ big box furniture locations.
  • Lead facility management staff and consultants in producing business plan that focused on all aspects of facility operations, including setting priorities and job assignments.
  • Communicated best practices, SLAs, KPIs among on-site and external personnel to align efforts and goals.
  • Recognized housekeeping/janitorial areas needing improvement and implemented program, enhancing cost saving measures.
  • Maintained financial accuracy when handling over $20 million annual budget.
  • Entered data into maintenance software platforms which include FP Pilot, ServiceChannel, 360, and Nest Facilitate.
  • Negotiated vendor service agreements and quality standards.

ACCOUNT MANAGER

ServiceChannel
09.2014 - 09.2015
  • Responsible for identifying client needs and successfully implementing ServiceChannel's SaaS products within large, multisite organizations in the restaurants and retail industries.
  • My mission is to help our client's achieve measurable facilities management performance improvement AND savings for the companies I service.
  • I bring the best ideas, innovations, and capabilities to my clients, who range from top-level executives in facilities, sourcing/procurement, finance, real estate and construction.
  • As a trusted advisor, I oversee adoption, offer proactive suggestions on facilities maintenance best practices and strategies that can help client's achieve their goals.
  • Armed with better sourcing, procurement, management, and decision-making tools, my clients not only save money in contractor spend, they also improve service.

DIRECTOR OF MAINTENANCE

Continental Real Estate
02.2010 - 09.2014
  • Monitored priorities and liaised between maintenance team and Property Management, delegating tasks to complete on time.
  • Rolled out improved training programs for maintenance employees.
  • Supervised daily operations, including employee performance, preventive maintenance and safety.
  • Sourced outside contractors for special projects and oversaw bidding and selection processes.
  • Managed efficient teams of up to 10 maintenance techs for commercial buildings.
  • Developed and implemented building operations and maintenance policies.
  • Monitored building systems and directed preventive maintenance.
  • Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.

RETAIL BUSINESS OWNER

Mybargains2u/Laura's Loft
09.2003 - 02.2010
  • Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to distributors.
  • Trained and developed multiple team members throughout 7-year business history.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Applied human resources expertise to optimize hiring, training and performance.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.

Education

High School Diploma -

Carroll High School
Dayton, OH
06.1989

Skills

  • Service Contracts Management
  • Operations Oversight
  • Cost-Reduction Methods
  • Budgeting
  • Planning and scheduling
  • Leadership and supervision
  • Preventive Maintenance
  • Analytical skills
  • Microsoft Office
  • Capital spending
  • Search Engine Optimization

Accomplishments

  • Manage a $20 million annual budget, including maintenance, capitol expense, and operation consumables.
  • Develop and implemented the multi-year Comprehensive Maintenance Plan that is both corrective and preventative for the upkeep of all facilities and reduced by $2M
  • 2023 CSA's Retail's Top Women Honoree - Top 10

Timeline

SR. FACILITIES MANAGER

American Signature, Inc.
09.2015 - Current

ACCOUNT MANAGER

ServiceChannel
09.2014 - 09.2015

DIRECTOR OF MAINTENANCE

Continental Real Estate
02.2010 - 09.2014

RETAIL BUSINESS OWNER

Mybargains2u/Laura's Loft
09.2003 - 02.2010

High School Diploma -

Carroll High School

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