Laura Ford
Paw Paw,MI
Summary
Accomplished professional with a proven track record at Bronson Methodist Hospital, adept in HIPAA compliance and offering exceptional customer service. Expertise in healthcare software and strong organizational skills led to enhanced team productivity and patient satisfaction. Successfully managed operations at Shear Images Plus, demonstrating leadership and a keen ability to increase customer retention.
Overview
35
35
years of professional experience
Work History
Unit Clerk
Bronson Methodist Hospital
7890 Oakland Dr. Portage, MI 49024
10.2010 - Current
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Provided clerical support, addressing routine, and special requirements.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
Salon Owner/Operator
Shear Images Plus
Kalamazoo, MI
10.2006 - 11.2015
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Receptionist
Keller Williams Realty
Kalamazoo, MI
06.2005 - 10.2006
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Daycare Owner/Operator
Blessed Children Daycare Center
Paw Paw, MI
01.1990 - 05.2005
- Organized fun-filled events and activities for children that promoted learning in an engaging manner.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
- Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
- Maintained compliance with state licensing requirements through regular inspections, documentation updates, and policy reviews.
- Recruited qualified staff members through rigorous screening processes to maintain a high-quality team of childcare professionals.
Education
GED -
Waxahachie High School
Waxahachie, TX05.1980
Skills
- HIPAA Compliance
- Preparing charts
- Documentation skills
- Chart updating
- Patient Scheduling
- Strong Organization
- Healthcare Software Knowledge
- Customer Service
Timeline
Unit Clerk
Bronson Methodist Hospital
10.2010 - Current
Salon Owner/Operator
Shear Images Plus
10.2006 - 11.2015
Receptionist
Keller Williams Realty
06.2005 - 10.2006
Daycare Owner/Operator
Blessed Children Daycare Center
01.1990 - 05.2005
GED -
Waxahachie High School