Laura Ford
Reno
Summary
Experienced with managing front office tasks efficiently and ensuring high levels of client satisfaction. Utilizes excellent organizational and communication skills to streamline administrative processes and support team collaboration. Track record of enhancing office operations through proactive problem-solving and effective coordination.
Overview
9
9
years of professional experience
Work History
Front Office Coordinator
Helping Hands Homecare
08.2022 - Current
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Excellent customer service
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
- Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
- Participated in staff meetings and training sessions to stay current on industry best practices and improve overall performance.
Office Coordinator
Red River Health Care
07.2016 - 04.2022
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Collaborated with various departments to streamline processes and improve interdepartmental communication.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
Education
Graduate Certificate - Certified Nursing Assistant
Paris Junior College
Paris, Texas, TX06-2010
North Lamar
Paris,TX05-2006
Skills
- Customer service expertise
- Customer service
- Reception duties
- Front office management
- Office management
- File organization
- Calendar management
- Office organization
- Meeting scheduling
- Filing
- Patient relations
- Document management
- Scheduling appointments
- Schedule coordination
- Opening and closing offices
- Call routing
- Record preparation
- Sensitive information handling
Languages
English
Native or Bilingual
Timeline
Front Office Coordinator
Helping Hands Homecare
08.2022 - Current
Office Coordinator
Red River Health Care
07.2016 - 04.2022
Graduate Certificate - Certified Nursing Assistant
Paris Junior College
North Lamar
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