Laura Foster
Hillsboro
Summary
Dynamic supervisor with extensive experience at Lowe's, excelling in staff management and customer service. Proven track record in training and mentoring teams, enhancing productivity through effective decision-making. Recognized for resolving conflicts and improving customer satisfaction, while maintaining attention to detail in operations and safety protocols.
Overview
22
22
years of professional experience
Work History
Supervisor of Appliances, Cabinets, and Millwork
Lowes
04.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
Supervisor of Front End
Lowe's
08.2022 - 04.2024
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Head Cashier
Lowe's
02.2022 - 08.2022
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Quick Load Lead
Kroger
09.2020 - 01.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Special Studies Biller
Health Alliance
05.2003 - 05.2013
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
- Kept all patient information secure and confidential.
- Executed billing tasks and recorded information in company databases.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Determined proper codes for medical records and patient services.
Education
Medical Massage Therapy - Massage
Southwestern College
Cincinnati, OH06.2010
High School Diploma - General Studies
Roger Bacon High School
Cincinnati, OH05.2000
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Attention to detail
Timeline
Supervisor of Appliances, Cabinets, and Millwork
Lowes
04.2024 - Current
Supervisor of Front End
Lowe's
08.2022 - 04.2024
Head Cashier
Lowe's
02.2022 - 08.2022
Quick Load Lead
Kroger
09.2020 - 01.2022
Special Studies Biller
Health Alliance
05.2003 - 05.2013
Medical Massage Therapy - Massage
Southwestern College
High School Diploma - General Studies
Roger Bacon High School
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