Laura Fox

• Assisted customers in making reservations over the phone and online.
• Provided customer service to ensure guest satisfaction.
• Resolved customer complaints in a professional manner.
• Researched and resolved customer issues.
• Verified guest information and payment options ensuring accuracy and completeness.
• Maintained confidentiality of customer information in compliance with privacy regulations.
• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

Taking ownership of Sky Club operations including staffing, scheduling, and performance coaching. Collaborating with team to ensure safety and satisfaction of all guests. Promoting a positive environment by personally embracing respect, honesty, and integrity. Ensuring all members of the team are current on all training and policy updates.

Selected as part of a team of 36 out of 1200 applicants. Worked together to facilitate each Velvet event. This including greeting and registering each guest, ensuring they were transported to and from the airport, received a hotel room, and were directed to each session. Each event had an average of 600 guests and our focus was on ensuring each person felt welcome and engaged.

Enjoyed welcoming and serving guests to ensure a positive Sky Club experience. Resolved concerns and issues like flight delays or cancellations with empathy and efficiency. Promoted safety protocols to alleviate concerns about Covid pandemic.

Gate and ticket counter agent working in both SNAPP and Delta Term to create the best possible experience for my customers. Successfully combining service excellence with time constraints. Able to multi task and prioritize effectively.

• Developed Individual Education Plans for students with disabilities.
• Provided instruction in academic, communication, and social skills to special education students.
• Conducted assessments of student performance and provided feedback to parents.