Summary
Overview
Work History
Education
Skills
Timeline
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Laura Frale

Rio Rancho,NM

Summary

Dynamic gymnastics coach and gym manager with a proven track record at G-Force Gymnastics Academy, excelling in athlete development and customer satisfaction. Skilled in effective communication with athletes and parents. I ensured a safe and engaging training environment while managing coaches on the floor, producing an all around positive and productive business.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. . Ready to tackle new challenges and advance organizational objectives for optimal effectiveness.

Overview

23
23
years of professional experience

Work History

Competitive Gymnastics Coach/ Hiring Manager

G-Force Gymnastics Academy
10.2009 - Current
  • Contributed to overall program development by participating in meetings with other coaches and gym leadership teams.
  • Managed administrative tasks such as scheduling, approving or denying time off and finding appropriate and qualified coverage.
  • Communicated effectively with event organizers, judges, and other officials to ensure a smooth experience for athletes at each competition.
  • Advised athletes on goal setting methods, helping them focus on achievable objectives while striving for physical as well as personal growth within the sport.
  • Increased team success at competitions through effective coaching strategies and motivational techniques.
  • Established clear expectations for behavior during practices, competitions, and team events to promote professionalism as well as good sportsmanship amongst athletes.
  • Recognized outstanding achievements through awards ceremonies showcasing individual accomplishments throughout the season.
  • Improved athlete flexibility with targeted stretching routines, leading to enhanced execution during performances.
  • Maintained a safe training environment by adhering to safety guidelines and regularly inspecting equipment for wear or damage.
  • Mentored assistant coaches in coaching philosophy implementation fostering consistency across all levels of competitive gymnastics instruction.
  • Developed strong relationships with parents, ensuring open communication channels for discussing their child''s progress and any concerns.
  • Promoted physical fitness and injury prevention by educating athletes on proper stretching, conditioning exercises, and nutrition habits.
  • Kept abreast of changes in gymnastics rules and regulations by attending professional development workshops and maintaining national coaching certifications through USAG and Safe Sport
  • Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
  • Assessed student progress and provided feedback to improve technique and performance.
  • Developed lesson plans and routines for individual students to meet personal goals and abilities.
  • Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
  • Collaborated with coaches, students, and administrators to run high-quality program.
  • Developed and implemented new drills and activities to increase student engagement and growth.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Conducted in person interviews to assess applicants relevant knowledge, skills, experience and rapport with children and parents.
  • Collaborated with department heads to determine staffing needs and develop targeted recruitment strategies accordingly.
  • Increased applicant quality by streamlining the hiring process and implementing a pre-screening system.
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Adapted quickly to changing priorities within fast-paced hiring environment.
  • Developed and maintained network of professional resources to refer clients to.

Restaurant Front of House Manager

Hilton Garden Inn Hotel
08.2007 - 04.2009
  • Managed daily front-of-house operations, ensuring exceptional guest experiences and service quality.
  • Trained and mentored staff on customer service standards and best practices for efficiency.
  • Implemented inventory control processes to reduce waste and optimize supply management.
  • Developed scheduling systems to enhance staff productivity while adhering to budget constraints.
  • Collaborated with kitchen staff to streamline communication and improve order accuracy.
  • Led initiatives to enhance ambiance and guest satisfaction through decor and layout adjustments.
  • Oversaw compliance with health and safety regulations, maintaining a clean and safe environment for guests and staff.
  • Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
  • Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
  • Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
  • Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
  • Improved table turnover rates with efficient seating procedures and timely clearing of tables after guests'' departures.
  • Conducted regular evaluations of staff performance, providing constructive feedback and opportunities for growth within the organization.
  • Increased employee productivity through effective scheduling, training for all front of house staff.
  • Maintained a clean, welcoming environment by overseeing daily cleaning tasks and ensuring adherence to health codes.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Resolved guests complaints while maintaining positive customer environment.
  • Performed cash handling activities and secured nightly bank deposits.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Utilized upselling techniques to maximize revenue and increase customer satisfaction.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

Car Technician

Automotive Impressions
04.2007 - 08.2007


  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Replaced worn and damaged components.

Gymnastics Coach

Dana's Westside Gymnastics
03.2002 - 03.2006

Education

Biotechnology

Central New Mexico Community College
Albuquerque, NM
05-2012

Skills

  • Effective communication
  • Time management capabilities
  • Multicultural sensitivity
  • Injury prevention strategies
  • Sports psychology
  • Professional development commitment
  • Parent-athlete liaison
  • Strength and conditioning
  • Advanced gymnastics techniques
  • Competition preparation expertise
  • Strong motivational skills
  • Artistic choreography creation
  • Scheduling and organization
  • Staff training
  • Coaching
  • Emergency response
  • Competition preparation
  • Ballet
  • Individual instruction
  • Customer service

Timeline

Competitive Gymnastics Coach/ Hiring Manager

G-Force Gymnastics Academy
10.2009 - Current

Restaurant Front of House Manager

Hilton Garden Inn Hotel
08.2007 - 04.2009

Car Technician

Automotive Impressions
04.2007 - 08.2007

Gymnastics Coach

Dana's Westside Gymnastics
03.2002 - 03.2006

Biotechnology

Central New Mexico Community College

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Laura Frale