Laura France
Azusa
Summary
Highly efficient team player well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
9
9
years of professional experience
Work History
Crew Member
McDonald's
01.2023 - Current
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health, and safety standards and procedures.
- Supported great dining and meal experiences for guests.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Brewed coffee and tea and changed out drink station syrups.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Completed milkshakes and ice cream desserts for customers.
House Keeping Attendant
Extended Stay America
12.2022 - Current
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Placed orders for new inventory to guarantee availability of adequate cleaning supplies.
- Delivered and retrieved items on loan to guests such as ironing boards, cots and irons.
- Cleaned and stocked minibars with necessary beverages and supplies.
House Keeping Attendant
Fairfield Inn Marriott
05.2021 - 02.2022
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Responded to requests from patrons for linens and toiletries.
- Helped Guests
- Cleaned and stocked minibars with necessary beverages and supplies.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
House Keeping Attendant
Fairfield Inn Marriott
04.2018 - 04.2020
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Responded to requests from patrons for linens and toiletries.
- Provided laundering services for guests by washing, drying and hanging laundry.
- Cleaned and stocked minibars with necessary beverages and supplies.
- Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
Sales Associate
Rocket Express Carwash
02.2015 - 01.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Sold Carwash Memberships
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Rinsed objects and placed on drying racks or used cloth, squeegees or air compressors to dry surfaces.
Education
High School Diploma -
Whitcomb High School
Glendora, CA06.2014
Skills
- Interpersonal Skills
- Customer Service
- Organizational
- Time Management
- Sales Training
- Money Handling
- Complex Problem-Solving
- Meeting Deadlines
- Inventory Restocking
Timeline
Crew Member
McDonald's
01.2023 - Current
House Keeping Attendant
Extended Stay America
12.2022 - Current
House Keeping Attendant
Fairfield Inn Marriott
05.2021 - 02.2022
House Keeping Attendant
Fairfield Inn Marriott
04.2018 - 04.2020
Sales Associate
Rocket Express Carwash
02.2015 - 01.2018
High School Diploma -
Whitcomb High School