Laura Frisone
Bend,OR
Summary
Adept at managing high-stress situations, I excelled as a Customer Service Representative at Jeld-Wen Windows & Doors, enhancing customer loyalty through empathetic complaint resolution and expert product knowledge. My active listening and problem-solving skills led to top performance recognition, alongside mentoring new hires, showcasing my blend of interpersonal and technical prowess.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Jeld-Wen Windows & Doors
12.2004 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team..
- Received 4 MVP awards for world class customer service.
Skills
- Customer service
- Call center experience
- Customer relations
- Complaint handling and resolution
- Professional telephone demeanor
- Product knowledge
- Order processing
- Staff training
- Credit adjustments
- Problem resolution
- Data entry
Timeline
Customer Service Representative
Jeld-Wen Windows & Doors
12.2004 - Current
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