Laura Fuentes-Rivera
Miami,Florida
Summary
Enthusiastic professional proudly touting multiple awards for exceptional customer service. A team player poised in all types of situations. Pursuing a new opportunity as a Customer Service Lead.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Service
American Airlines
01.2022 - Current
- Duties include providing the best customer service possible under all possible scenarios that impact the travel industry
- Excellent listening skills to assist and expedite travel immediately
- Upselling ancillary services
- Selling partner services.
Financial Consulting / Business Development
Bridgepoint Investments Inc.
01.2017 - Current
- Duties vary from Retaining, Developing and Expanding client-base to providing financial services such as: Financing and Lending to Businesses for the purposes of Real Estate Purchase, New Business Acquisition, Expansion, Equipment Purchase, Factoring, Line of Credit, Debt Reduction, etc., to becoming an interim CFO providing Administrative, Accounting and Financial Analysis to increase revenues
- Financing provided to Clients from many industries such as Manufacturing, Medical, Legal, Technology, etc
- Consulting services requires a true understanding of the operations of The Business to provide matching of financial services that will best suit Its needs
- Lending amounts are, on average, $2 million transactions
- Traveled extensively in- markets.
Real Estate Sales and Consulting
Bruckman Realty.
01.2016 - Current
- Develop domestic and International potential clients to provide residential, business, and commercial real estate services
- New business development by extensive networking with fellow Realtors, Banks, Developers, and Investors who are looking to increase their portfolio of investments and/or rental income
- Presently working with several commercial clients with multiple locations varying in price range between $3million to $10million
- Understanding individual business needs for each investment group is crucial to finding the right property, conditions, and zoning required for each client.
Financial Consulting
Phoenix Consultants Corp.
01.2013 - 01.2016
- Developed Domestic and International potential clients for providing commercial financing services
- These services were for new business acquisition, expansion, equipment, factoring, debt reduction, etc
- Contract Negotiations - Successfully sold long term contracts valued at over $1million
- Traveled extensively in- markets.
Food Importers
MIC Foods.
01.2012 - 01.2013
- Guided financial decisions by establishing, monitoring, and enforcing policies and procedures
- Was instrumental in maintaining accountability of the financial resources of the business and safeguarding investors assets
- Credited with recovering 70% of the total outstanding collections in my first two months employment.
Financial Consulting Company
Paul-Zewick & Associates.
01.2008 - 01.2012
- Provided lending solutions for commercial businesses
- Researched and developed business prospects through networking and online data
- Secured multi-million-dollar clients
- Surpassed initial business volume expectations.
Metal housing manufacturer
HIRI Homes.
01.2005 - 01.2008
- Developed Accounts for international markets
- Increased and sold 100% revenue in new business accounts
- Market Coverage areas include Colombia, Ecuador, and Panama
- Contract Negotiations - Successfully sold long term contracts valued at over $1million
- Prepared and presented business proposals/collateral material in Spanish for Hispanic client base.
Wholesale Wireless Company
Tone Enterprises, Inc.
01.1998 - 01.2005
- Targeted B2B customers
- Distributed mobile devices throughout Latin America and Caribbean
- Procured wireless product and shipped containers to the different operators in Latin America and Caribbean
- Proficient in customs and freight forwarding
- Generated sales volume of $15 million in year two of operation
- Developed strategic purchasing program for offshore markets
- Coordinated sales of cellular equipment to operators in Latin America and Caribbean
- Traveled extensively in- markets
Education
Bachelor of Business Administration -
University of Miami
Florida Licensed Realtor -
School of Real Estate
Completed Loan Processing Course
Skills
- MS Windows: Word
- Excel
- PowerPoint
- Quickbooks
- Superb Customer Service
- International Customer Service
- Professional Customer Service
- Customer Service Management
Certification
- Certified AAdvantage Travel Professional American Airlines, 1/2022 - Present
Languages
Spanish
Native or Bilingual
Timeline
Customer Service
American Airlines
01.2022 - Current
Financial Consulting / Business Development
Bridgepoint Investments Inc.
01.2017 - Current
Real Estate Sales and Consulting
Bruckman Realty.
01.2016 - Current
Financial Consulting
Phoenix Consultants Corp.
01.2013 - 01.2016
Food Importers
MIC Foods.
01.2012 - 01.2013
Financial Consulting Company
Paul-Zewick & Associates.
01.2008 - 01.2012
Metal housing manufacturer
HIRI Homes.
01.2005 - 01.2008
Wholesale Wireless Company
Tone Enterprises, Inc.
01.1998 - 01.2005
Bachelor of Business Administration -
University of Miami
Florida Licensed Realtor -
School of Real Estate
Completed Loan Processing Course