Summary
Overview
Work History
Education
Skills
Timeline

Laura Gadecki

Nazareth,PA

Summary

Proven Retail Parts Professional at Advanced Auto Parts, adept in streamlining inventory for efficiency and boosting customer satisfaction. Demonstrates exceptional organizational skills and reliability, enhancing team performance and sales outcomes. Skilled in multitasking and problem-solving, ensuring compliance and superior service. Achieved significant improvements in stock availability and customer loyalty through expert advice and effective merchandising.

Overview

9
9
years of professional experience

Work History

Retail Parts Professional

Advanced Auto Parts
07.2023 - Current
  • Streamlined inventory management for increased efficiency and improved stock availability.
  • Maintained up-to-date knowledge of industry regulations, ensuring compliance with local laws pertaining to the sale of automotive parts.
  • Utilized point-of-sale system efficiently for order processing, inventory control, and reporting functions.
  • Processed customer transactions accurately while maintaining strict adherence to company policies and procedures.
  • Collaborated with team members to maintain a clean, organized, and efficient retail environment.
  • Handled customer inquiries and resolved issues in a timely manner, fostering positive relationships and repeat business.
  • Actively participated in weekly meetings discussing ways to improve store performance metrics.
  • Enhanced customer satisfaction by providing exceptional service and expert advice on automotive parts.
  • Assisted customers with part selection, ensuring the proper fit and function for their specific vehicle needs.
  • Increased sales through effective merchandising displays and cross-selling techniques.
  • Managed special orders for hard-to-find items, exceeding customer expectations and building loyalty.
  • Ordered parts from various distributors to fulfill demands.
  • Assisted customers in finding appropriate parts promptly.
  • Stocked and managed stock of parts.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Maintained clean and neat parts counter and sales floor.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.
  • Trained and mentored junior employees on regulations, best practices, and performance strategies.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Maintained extensive understanding of common problems and methods for repair.
  • Adhered to company guidelines for performance and compliance.
  • Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.

Sales Associate

Wendy's
10.2023 - 08.2024
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Developed and maintained positive relationships with customers to enhance service.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Delivered exceptional service by promptly addressing customer concerns and special requests.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Reduced food preparation times by organizing workstations effectively.

Laundry Associate

Moravian Hall Square
06.2015 - 10.2022
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
  • Maintained a clean and organized work environment for optimal efficiency and safety.
  • Reduced turnaround time by streamlining laundry processes and prioritizing tasks effectively.
  • Utilized advanced stain removal techniques on difficult fabric types, successfully restoring items whenever possible.
  • Assisted in the training of new associates, ensuring proper laundering procedures were followed.
  • Maintained strict adherence to industry standards for cleanliness, sanitation, and hygiene in all aspects of the job function.
  • Participated in performance reviews and continuously sought opportunities for personal growth and professional development within the role.
  • Improved customer satisfaction by providing timely and accurate laundry services.
  • Handled delicate fabrics with care, ensuring proper handling methods were employed to prevent damage or fading during laundering processes.
  • Coordinated with front office staff on guest requests and preferences related to linen services, resulting in increased client satisfaction rates.
  • Enhanced laundry operations by implementing efficient sorting and folding techniques.
  • Managed time efficiently when completing individual tasks while simultaneously supporting teammates'' efforts.
  • Ensured compliance with OSHA regulations, maintaining a safe workplace for all employees at all times.
  • Increased efficiency through effective communication with team members regarding workflow progress.
  • Demonstrated adaptability during peak business periods, adjusting priorities as needed to ensure consistent productivity levels and high-quality outputs.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Examined dried clothes to identify stains, tears and issues.
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Collected soiled linens and clothing and pretreated stains.
  • Operated machines correctly by following machine instructions and safety regulations.
  • Kept track of customer laundry items by properly sorting, identifying and storing clothing.
  • Delivered superior customer service by responding to inquiries and complaints.
  • Restocked supply inventories and notified supervisors of shortages for customer convenience.

Education

High School Diploma -

Greater Nanticoke Area , Nanticoke, PA
06-2003

Skills

  • Self Motivation
  • Organizational Skills
  • Reliability
  • Multitasking
  • Problem-solving skills
  • Improving customer satisfaction

Timeline

Sales Associate - Wendy's
10.2023 - 08.2024
Retail Parts Professional - Advanced Auto Parts
07.2023 - Current
Laundry Associate - Moravian Hall Square
06.2015 - 10.2022
Greater Nanticoke Area - High School Diploma,
Laura Gadecki