Summary
Overview
Work History
Education
Skills
Timeline
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Laura Gaetano

Stow,OH

Summary

  • Dependable manager with 15+years of experience in administrative duties, dealing with the public, and employee supervision.

Highly experienced serving clerical needs with tireless focus on performance optimization and team needs. Positive and upbeat team player with comprehensive knowledge of clerical needs and file management. Excellent communication and prioritization skills. Dynamic Clerk known for commitment to balancing productivity and client satisfaction. Dedicated to quickly attending to client issues to drive loyalty. Self-motivated Office Clerk with proven track record of managing administrative operations in an array of legal fields.

Prioritize tasks, compile data for reports and perform said task with minimal oversight in busy settings. Highly organized and proficient in scheduling, records maintenance, and correspondence.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Motivated professional who adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level/management position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

31
31
years of professional experience

Work History

Administrative Receptionist

Veterans Services Commission
03.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly.
  • Responded to100+ inquiries from callers daily.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Answered central telephone system and directed calls accordingly.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Processed transactions and updated relevant records.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Compiled information from files and research to satisfy information requests.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Tracked important information in database, spreadsheets and ran reports or generated graphs using data.

Deputy Clerk

Summit County Juvenile Court
03.2022 - 07.2022
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Observed deadlines, enabling timely completion of tasks.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Communicated with customers and employees to answer questions or explain information.
  • Coordinated company records and resources to assist team members with special projects.
  • Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
  • Performed data entry and recordkeeping tasks to track company correspondence and updates.
  • Directed clients and guests to correct departments, rooms and staff members.
  • Contacted customers regarding account updates and potential problems.
  • Managed public relations problems with discretion and courtesy to maintain positive public image.
  • Fulfilled public information requests related to ordinances and resolutions.

Office Manager/Executive Legal Assistant

Susan J. Lax Attorney At Law
07.2018 - 01.2020
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Interpreted and communicated work procedures and company policies to staff.
  • Reviewed files and records to obtain information and respond to requests.
  • Prepared meeting agendas and recorded and transcribed minutes.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Implemented corporate or departmental policies, procedures and service standards in conjunction with management.
  • Consulted with management to resolve equipment performance and output quality problems.
  • Used judgment and initiative in handling confidential matters and requests.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Wrote professional business correspondence to maintain strong line of communications.

Operations/Office Manager

Big Easy Roofing
07.2017 - 01.2019
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office inventory and placed new supply orders.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Consulted with management to resolve equipment performance and output quality problems.
  • Coded and entered daily invoices with in-house accounting software.
  • Used judgment and initiative in handling confidential matters and requests.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Interpreted and communicated work procedures and company policies to staff.
  • Prepared meeting agendas and recorded and transcribed minutes.
  • Reviewed files and records to obtain information and respond to requests.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Supervised company transitions, system conversions and office moves.
  • Negotiated with vendors to determine optimal material purchase pricing.
  • Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
  • Managed office budget to handle inventory, postage and vendor services.

General Manager/Sr. Account Executive

Digicom Wireless
01.2005 - 07.2007
  • Attended company and industry events to network with potential customers and generate leads.
  • Generated new accounts by implementing effective networking and content marketing strategies.
  • Developed strong and long-term client relationships by attentive relationship cultivation.
  • Researched and secured new accounts within assigned territory to increase sales and profitability.
  • Estimated and quoted prices, credit and contract terms, warranties and delivery dates.
  • Sought out key decision-makers and tailored solutions to address business challenges.
  • Addressed customer questions and concerns regarding products and services.
  • Reached out to accounts to measure customer satisfaction and increase revenue.
  • Established and enforced sales goals to boost team success.
  • Established, documented and implemented account management processes and procedures.
  • Drove new business development through cold calling and direct marketing.
  • Managed and mentored team of account executives.
  • Supervised team of account executives across varying types of accounts.
  • Oversaw high-worth accounts by directing employees and coaching new account managers.
  • Developed and implemented advertising strategies to drive substantial growth.
  • Cold called potential customers and maintained above average conversion rate on leads.
  • Created, implemented and reported performance of sales campaigns to enhance brand awareness and drive profits.
  • Orchestrated successful development of new accounts within specific geographic locations.
  • Formulated plans to expand business operations and grow overall territory and client base.
  • Efficiently communicated with account holders about payment changes and product updates.
  • Recruited sales team members and coordinated team activities to maximize sales and minimizing costs.

Military Police Officer

U.S. Army Active Duty
02.1992 - 10.2006
  • Enforced military laws and regulations.
  • Monitored and investigated suspicious persons, situations and unusual activities.
  • Diffused hostile situations with effective negotiation techniques.
  • Composed reports on daily activities and incidents, which encompassed theft and damage to property, presence of unauthorized individuals and other unexpected situations.
  • Managed law enforcement, criminal investigations, safety protocols and civil disturbances.
  • Mitigated risk with immediate emergency response security.
  • Provided 24-hour armed internal security for multiple events by monitoring security equipment and operational logbooks to control building access.
  • Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
  • Directed and controlled crowds at base functions and organized and recorded facts to prepare incident reports.
  • Supervised maintenance of tactical plans and equipment while monitoring personnel, improving overall preparedness for emergencies.
  • Managed CCTV, access control, security lighting, gate systems and incident management systems.
  • Investigated crimes and guarded inmates within military correctional facilities.
  • Completed regular patrols of assigned areas within operations areas.
  • Developed and maintained daily personnel accountability reports for soldiers in remote and urban combat settings.
  • Managed receipt, storage and issue of mission-specific weapons and ammunition.
  • Facilitated conflict-resolution by implementing protocols and investigating issues through resolution.
  • Prepared operation plans and orders to support resource and installation security.
  • Improved overall operations planning efficiency by appropriately supervising dispatch movement during security incidents.
  • Delivered security on immediate response basis, which greatly reduced any and all risk.
  • Processed prisoners of war and acquired documents critical to operational success.
  • Delivered security on immediate response basis, which greatly reduced risk.
  • Elevated operations by resolving [Type] issues promptly and professionally.
  • Reduced process lags by effectively coordinating weapons and equipment command for [Number] team members to ensure optimal productivity.

Education

Associate of Applied Science - General Studies

Columbia College Chicago
Ft. Leonardwood, Missouri

Skills

  • Schedule and Calendar Management
  • Prioritization and Time Management
  • Records Management Software
  • Attention to Detail
  • Reliable and Punctual
  • Service Oriented
  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Self-Motivated
  • Problem Solving
  • Data Entry
  • Service-Oriented
  • Problem-Solving
  • Calendar Management
  • Data Entry and 10-Key
  • Flexible and Adaptable
  • Administrative Tasks
  • Verbal and Writing Communication
  • Database Management
  • Material Preparation
  • Database Administration
  • Special Requirements
  • Administrative Management
  • Multi-Line Telephone Systems
  • Security Procedures
  • Company Standards
  • HIPAA Guidelines
  • PC Proficiency
  • Prospecting Clients
  • Data Inputting
  • Customer Inquiries
  • Meeting Preparation
  • Customer and Client Relations
  • Legal Document Preparation
  • Correspondence and Office Documents
  • Administrative and Clerical Support
  • Performance Improvement
  • Administrative Procedures
  • Microsoft Office
  • Conflict Resolution
  • Document Control
  • Organization and Efficiency
  • Program Operations
  • Records Preparation
  • Staff Management
  • Time Management
  • Mail Handling
  • Prioritization
  • Organization Skills
  • Calendar Maintenance

Timeline

Administrative Receptionist

Veterans Services Commission
03.2023 - Current

Deputy Clerk

Summit County Juvenile Court
03.2022 - 07.2022

Office Manager/Executive Legal Assistant

Susan J. Lax Attorney At Law
07.2018 - 01.2020

Operations/Office Manager

Big Easy Roofing
07.2017 - 01.2019

General Manager/Sr. Account Executive

Digicom Wireless
01.2005 - 07.2007

Military Police Officer

U.S. Army Active Duty
02.1992 - 10.2006

Associate of Applied Science - General Studies

Columbia College Chicago
Laura Gaetano