Laura Gagnon
Appleton,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet daily requirements. Dedicated to providing highest standard of service. Consistently recognized for superior work ethic and attention to detail.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Tim Hortons Cafe and Bake Shop
04.2021 - Current
- Lead by example to demonstrate that the customer is top priority and reinforces positive behaviors with employees
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Respond to customer service complaints in a timely manner, resolving problems and turning negative situations into positive situations
- Responded to and resolved customer questions and concerns.
- Ensure interior and exterior of the store is maintained and cleaned throughout the shift.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
- Helped store management meet standards of service and quality in daily operations.
Baker and Counter Staff
Tim Hortons Cafe and Bake Shop
11.2018 - 04.2021
- Bake all baked goods (donuts, cookies, etc.) and food products (egg, sausage, steak, etc.)
- Follow all proper food safety instructions
- Wash dishes
- Keep showcase stocked
- Prepare product to be made for the next day
- Fill customer orders dealing with larger amounts of baked goods.
- Complied with health and safety codes to protect staff and customers.
- Operated cash registers and processed payments accurately.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Created appealing displays to showcase products in bakery.
- Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.
- Operated register efficiently, reducing wait times and improving customer experience.
Institutional Advancement Student Assistant
Daemen University
01.2015 - 05.2018
- Assist office staff with duties related to advancement (fundraising) and alumni relations
- Interact with alumni and distinguished guests of the college
- Supported administrative staff with data entry tasks, ensuring accuracy in record-keeping systems.
- Organized and maintained filing system to keep documentation easily accessible to fulfill requests for information.
- Complete large mailing for events and fundraising (folding and stuffing envelopes)
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Performed clerical tasks such as photocopying, scanning documents efficiently while maintaining confidentiality when necessary.
Education
Bachelor of Science - Natural Sciences
Daemen College
Buffalo, NY05.2018
High School Diploma -
Newfane High School
Newfane06.2014
Skills
- Skilled in leading and working with others
- Strong problem solving skills
- Able to adapt to a variety of situations and maintain calmness
- Effective communicator
- Able to work in a fast pace environment
- Able to multi-task
- Staff Management
- Customer-Oriented
- Cash handling expertise
- Policy Enforcement
- Continuous Improvement
Certification
ServSafe
Timeline
Shift Supervisor
Tim Hortons Cafe and Bake Shop
04.2021 - Current
Baker and Counter Staff
Tim Hortons Cafe and Bake Shop
11.2018 - 04.2021
Institutional Advancement Student Assistant
Daemen University
01.2015 - 05.2018
Bachelor of Science - Natural Sciences
Daemen College
High School Diploma -
Newfane High School