Summary
Overview
Work History
Education
Skills
Software
Work Availability
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Laura Gainza

Laura Gainza

Business Administration Marketing And General Communication
Tampa,Florida

Summary

Experience with marketing sales and analytics through job performances and various high level courses including Digital Marketing, Analytics, IMC and Social Media. Excellent reputation for resolving problems and improving costumer satisfaction.

Overview

3
3
years of professional experience
4
4
years of post-secondary education
2
2

Public Relations & Social Media Manager

20
20

Business Administration high level courses

Work History

Internal Technology Service Center Assistant

Tim Mills
Kirksville, Missouri
08.2021 - 05.2023
  • Resolved conflicts, led projects, analyzed data and increased costumer satisfaction by identifying opportunities for improvement.
  • Handled various calls per day to address customer inquiries and IT concerns.
  • Demonstrated costumer service improvements which resulted in high rated performance.
  • Improved operations through consistent hard work and dedication
  • Participated in continuous improvement by generating suggestions, engaging in problem solving activities to support teamwork

Carrer Cordinator Assistant

Central University CBBA
Cochabamba
05.2023 - 08.2023
  • Collaborated with others to support student independence, empowerment and learning.
  • Developing strategies to increase awareness and good reputation, by identifying target market and key segments and increasing social media presence.
  • Provided instruction and support under supervision.

KTRM TV Station Production Team

Truman State University
Kirksville, Missouri
02.2021 - 05.2023
  • Actively listened to customers' areas of interest and analyzed viewers tendencies in order to create exceptional content for live shows
  • Practiced audience segmentation to increase weekly views
  • Maintained clean and well-organized production areas to avoid unnecessary work delays due to inefficient layouts.

Communication Department Teacher Assistant

Truman State University
Kirksville, Missouri
08.2021 - 12.2022
  • Worked alongside Communication department Professor David Price as a teacher assistant for two high level courses.
  • Created class plans, activities and materials to keep students engaged
  • Supported student learning objectives through personalized and small group assistance.
  • Assisted with lesson plan creation and materials development .

Sigma Sigma Sigma Sorority Social and PR Chair

Sigma Sigma Sigma Sorority
Kirksville, Missouri
01.2021 - 05.2022
  • Arranged various social activities and PR events to increase the organizations reputation and present a favorable image to the community.
  • Identified issues, analyzed information and provided solutions to problems involving PR.

Bolivia Branding Intern

Christian Vargas
Cochabamba
06.2020 - 08.2020
  • Used Google analytics to gather various information such as tracking number of visitors in different websites, calculate performance and turn visitors into potential new costumers alongside analytics department during pandemic time.
  • Created projects to ensure our monthly goals were meet.
  • Used effective communication, coordination and planning skills to achieve results according to schedule.

Education

Bachelor of Arts - Business Marketing And General Communication

Truman State Univeristy
Kirksville, Missuori
08.2019 - 05.2023

Skills

    Google Analytics

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Software

R Studio Coding

Project Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Don't you dare underestimate the power of your own instinct.
Barbara Corcoran

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Laura GainzaBusiness Administration Marketing And General Communication