Summary
Overview
Work History
Education
Skills
Running, cycling, swimming competitively
Timeline
Generic

Laura Galer

Newtown,CT

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Proactive and meticulous [Job Title] with over [Number] years of experience in [Type] industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Results-oriented Marketing Specialist proficient in developing creative marketing collateral for diverse projects. Establishes clear standards and enforces protocols for consistent, high-quality results.

Overview

36
36
years of professional experience

Work History

Senior Manager, Marketing Operations

Aetna, A CVS Health
08.2002 - Current
  • Provided strong leadership to enhance team productivity and morale.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Implemented and developed operational standards, policies and procedures.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Developed proposals and presentations for internal and external audiences.
  • Identified cost improvement changes and cost savings plans to increase company savings.
  • Evaluated hiring, firing, and promotions requests.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Held monthly meetings to create business plans and workshops to drive successful business.

Marketing Communications Consultant

Aetna, A CVS Health
11.2001 - 08.2002
  • Supported internal teams with knowledgeable communications and marketing advice, helping each meet targets while maintaining cohesive organizational strategy.
  • Prepared cross-platform social media promotions, capitalizing on strengths of each site to effectively reach target audiences.
  • Coached executives on key talking points and communication strategies for different audiences.
  • Created fresh, attractive designs with crisp graphics and engaging copy.
  • Managed consistent design theme, look and content of organization's online presence.
  • Revitalized employee communications to better convey important information and boost morale.
  • Reviewed and approved imagery and text to keep communications in line with brand ideals.
  • Maintained positive relationships with external marketing and PR teams, optimizing value with collaborative approach.
  • Streamlined existing processes to reduce costs [Number]% while substantially increasing gross profit margins [Number]%.
  • Instituted strategic planning processes to determine future direction and lay out plans for growth.

Network Coordinator, Provider Data Management

Aetna
11.1995 - 11.2001
  • Coordinated, organized, and maintained provider demographic and reimbursement information into Aetna's provider data mainframe for the Northeast Region.
  • Wrote targeted query programs to identify and proactively audit provider data mainframe information.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Identified, analyzed and interpreted trends or patterns in complex data sets.

Business Systems Specialist

Aetna
11.1994 - 11.1995
  • Communicated deficits in system performance to senior leadership, recommending appropriate corrective measures.
  • Unraveled Aecclaims interface logic for Field Liaison and other areas' problem reports.
  • Reviewed operations reports to detect nonconforming outcomes in task completion, designing system updates to reach compliance.
  • Sought production-efficient ways to automate assignment, prioritizing and organizing resources.

Focused Psychiatric Review, Customer Ser Case Mngr

Aetna
11.1993 - 11.1994
  • Provided superior quality customer service to patients, family members, providers and plan sponsors for Human Affairs International (HAI).
  • Captured timely and accurate precertification and provided benefit plan information. Per department audits, consistently exceeded quality goals.
  • Recommended a new workflow on specialized accounts, eliminated redundancy.
  • Upheld personal customer service philosophy of Never let a customer hand up unhappy.
  • Team player: Built effective relationships with peers, care managers, supervisors, based on trust and respect.

Medical Claims Examiner, Agent Orange Vet Pymt Prg

Aetna
11.1988 - 11.1993
  • Paid or denied claim eligibility based upon established claims processing criteria.
  • Assessed medical claims for compliance with regulations and corrected discrepancies.
  • Developed expertise in identifying medical conditions based on analysis of relevant claimant medical documents.
  • Trained and mentored new hires on computer system and procedures.
  • Calmed and resolved difficult customer calls, averaging 60-100 calls per day. Rated Excellent on telephone audits.
  • Surpassed production quotas. Exceeded quality goals.

Sales Associate

Dean Witter Reynolds
09.1987 - 11.1988
  • Provided administrative support to six stock investment brokers.
  • Maintained client account status and cold-called prospective clients.
  • Researched potential investment information using all resources available.
  • Used creative thinking to determine who/what type of person or business to contact for investments in particular stocks, bongs or portfolios.
  • Developed strong rapport with customers and created positive impression of business.

Education

MBA - Business Administration And Management

Franklin Pierce University
Rindge, NH
05.2014

Skills

  • Variable data printing
  • Geocode business rules and logic
  • Commercial, Medicare, and Individual & Family Plan knowledge
  • Project management
  • Team Leadership
  • Operational Logistics
  • Quality Improvement Strategy
  • Procedure Optimization
  • QuickBase Application

Running, cycling, swimming competitively

Enjoy training and participating in 5k, 10k, 10 mile running races, cycling events 75-150 miles, and swimming in local charity events. 

Timeline

Senior Manager, Marketing Operations

Aetna, A CVS Health
08.2002 - Current

Marketing Communications Consultant

Aetna, A CVS Health
11.2001 - 08.2002

Network Coordinator, Provider Data Management

Aetna
11.1995 - 11.2001

Business Systems Specialist

Aetna
11.1994 - 11.1995

Focused Psychiatric Review, Customer Ser Case Mngr

Aetna
11.1993 - 11.1994

Medical Claims Examiner, Agent Orange Vet Pymt Prg

Aetna
11.1988 - 11.1993

Sales Associate

Dean Witter Reynolds
09.1987 - 11.1988

MBA - Business Administration And Management

Franklin Pierce University

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Laura Galer