Summary
Overview
Work History
Education
Skills
Timeline
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Laura Gallegos

Ontario,CA

Summary

Organized and dependable medical administrative assistant with 10+ years of experience in managing day-to-day operations of a fast-paced, multi-physician practice. I am friendly, personable, and a dedicated team player. I look forward to joining a medical team where I can utilize my skills to improve office operations and patient satisfaction.

Overview

18
18
years of professional experience

Work History

Scheduler

Arrowhead Orthopedics
11.2024 - Current


  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
  • Answered phone calls and answered questions from potential patients.
  • Managed high call volume while maintaining professionalism and accuracy when gathering patient information for appointment bookings.
  • Acted as first point of contact and set appointments for prospective patients.
  • Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
  • Facilitated swift insurance verification processes, accurately submitting claims on behalf of patients.
  • Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.

Executive Assistant / Medical Secretary

Intercommunity Dialysis Center
03.2013 - 10.2024
  • Processed payroll for 100+ employees
  • Handled accounts payable and receivable
  • Responded to patient and employee inquiries in a timely manner
  • Managed QuickBooks accounts for three dialysis centers
  • Processed renewals for all facility health licenses
  • Processed renewals for professional liability, general liability, and workers compensation insurance policies
  • Assisted in annual employee evaluations
  • Monitored and reconciled daily bank account activity
  • Ordered and maintained inventory of office supplies
  • Collaborated with the billing and accounting department to maintain accurate financial records
  • Greeted patients and visitors in a friendly and professional manner
  • Managed incoming calls, emails, and patient inquiries
  • Admitted new patients and updated patient demographics to maintain current and accurate information
  • Verified patient insurance
  • Processed referrals and obtained authorizations
  • Scheduled medical appointments and procedures for patients
  • Assisted with medical record management and filing
  • Maintained a clean and organized reception area
  • Processed lab orders from physicians
  • Translated for physicians and patients
  • Provided administrative support to healthcare staff, including physicians and nurses to ensure smooth patient flow and efficient operations

Medical Secretary

Premier Hematology and Oncology
02.2007 - 05.2009
  • Greeted patients and visitors in a friendly and professional manner
  • Admitted new patients and updated patient demographics
  • Handled phone calls and answered patient inquiries
  • Maintained a clean and organized lobby / reception area
  • Verified patient insurance
  • Scheduled appointments
  • Translated for physician and staff

Education

High School -

Schurr High School
Montebello, CA
01.2006

Skills

  • Fluent in Spanish
  • Typing 50 wpm
  • Data Entry
  • Problem-solving
  • Quick learner
  • Attention to Detail
  • Appointment Scheduling
  • Patient Registration
  • Customer Service
  • Medical Terminology
  • Time Management
  • Telephone Etiquette
  • Multi-tasking
  • Teamwork
  • Excellent organization
  • Prioritization skills
  • Strong work ethic
  • Insurance verification

Timeline

Scheduler

Arrowhead Orthopedics
11.2024 - Current

Executive Assistant / Medical Secretary

Intercommunity Dialysis Center
03.2013 - 10.2024

Medical Secretary

Premier Hematology and Oncology
02.2007 - 05.2009

High School -

Schurr High School

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Laura Gallegos