Laura Garcia
Fayetteville,AR
Summary
Dedicated individual driven to provide the best support possible. Customer service expert focused client satisfaction. Capable of contributing to team projects while demonstrating individual leadership and success in data entry, management and administrative support.
Highly motivated to expand knowledge and skills.
Overview
6
6
years of professional experience
Work History
QA LEAD
Conagra Brands
Fayetteville, AR
05.2023 - Current
- Reviewed quality trends to prevent or reduce defects, determined problem causes and initiated actions for correction.
- Developed inspection criteria based on industry standards, customer requirements and company objectives.
- Documented detailed work instructions outlining proper methods for inspecting finished goods prior to shipment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Worked with different departments to achieve goals.
- Understood and followed oral and written directions.
- Maintained open communication with team members, resulting in successful outcome.
Receptionist
Springdale Animal Hospital
Springdale, AR
04.2018 - 08.2018
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Verified visitors' identification cards before allowing access to the building.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Scheduled appointments for clients, customers, and other visitors.
- Updated daily log book with information about visitors entering the premises.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
Legal Receptionist
mullins & blake attorneys
Springdale, AR
10.2017 - 04.2018
- Met with clients and attorneys to discuss case details and evidence.
- Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.
- Filed pleadings and appeals with court clerks to expedite trial proceedings.
- Participated in client interviews, observed questioning process and documented information.
- Responded promptly to inquiries from clients regarding their cases.
- Conducted thorough research and review of case information to assist attorneys.
- Organized and executed court calendar with daily cases and supervisor meetings.
- Organized and prepared case exhibits and evidence for trial.
- Organized legal documents in company filing systems and databases.
- Managed office scheduling and kept accurate notes on deadlines, motions, and other dates.
- Created case files for clients, including organizing and maintaining electronic and hard copy records.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Corresponded daily with clients, insurance adjusters, doctors and attorneys.
- Contacted witnesses and scheduled interviews and evaluations.
- Handled telephone calls, meeting plans and conference organization requirements.
Education
High School Diploma -
Fayetteville High School East
Fayetteville, AR04-2017
Skills
- Problem-Solving Abilities
- Excellent Researching Skills
- Collaborative Team Player
- Tech-Savvy
- Microsoft Office proficiency
- Fluent in Spanish
- Office experience
Languages
Spanish
Native/ Bilingual
Timeline
QA LEAD
Conagra Brands
05.2023 - Current
Receptionist
Springdale Animal Hospital
04.2018 - 08.2018
Legal Receptionist
mullins & blake attorneys
10.2017 - 04.2018
High School Diploma -
Fayetteville High School East