Laura Garcia

• Resolved customer complaints or issues promptly while maintaining a professional demeanor, leading to increased customer retention rates.
• Developed effective upselling techniques to promote additional products or services aligned with client needs, increasing revenue per booking.
• Conducted thorough research on new destinations and trends to stay updated on industry developments and provide relevant advice to customers.
• Assisted clients with flight changes and cancellations to minimize travel disruptions.
• Followed up with customers to increase customer service with travel plans.
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
• Helped customers with passport and visa applications.
• Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.
• Leveraged social media channels to showcase client testimonials and share exciting travel opportunities, attracting new clientele and fostering a sense of community among existing customers.
• Provided exceptional pre-and post-travel support to clients addressing concerns or special requests ensuring an enjoyable overall experience.
• Enhanced client satisfaction by crafting personalized travel itineraries based on individual preferences.
• Leveraged social media platforms to promote travel deals, expanding client base and engagement.
• Utilized travel planning software to efficiently manage bookings and itineraries.
• Coordinated travel and accommodations for event attendees.
• Monitored and controlled event expenditures to meet budgets.

• Achieved personal sales goals by upselling products to meet individual needs.
• Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
• Maintained general appointment calendar and set shift schedules.
• Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
• Worked to continuously increase salon business through effective sales, service, and operations policies.
• Promoted business through marketing initiatives and use of social media.
• Developed successful marketing initiatives to attract new clients and retain existing ones through social media campaigns and promotional offers.
• Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
• Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
• Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
• Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
• Coordinated special events such as bridal parties or fashion shows in partnership with other local businesses.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours across night, weekend, and holiday shifts.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.

.

• Networking Event MC, Facilitated seamless transitions between event segments while ensuring a professional and engaging atmosphere.
• Provided insightful feedback on proposed initiatives when it came to the member policy handbook, ensuring successful implementation and sustainability
• Contributed to success of accountability and mentoring reliable committee members.
• Developed strong working relationships with other committee members to foster collaboration across functional areas of responsibility, as well as initiating team-building activities.
• Organized impactful events that raised awareness about the organization''s mission to empower and expand its reach within the community with travel.
• Represented the committee and organization at external conferences and forums, effectively communicating our priorities to relevant parties.
• Developed ideas for raising capital to fund special projects, through the mentor program, raffles, social media promotion and ticket sales.
• Contributed to the development of strategic plans, setting a clear direction for the organization''s future growth.
• Maintained detailed documentation of committee attendance to ensure accountability within the group.
• Facilitated open communication among committee members, fostering an environment of trust and mutual respect.
• Increased community engagement with committee's initiatives by organizing captivating posts and leading public social media forums with conversation and motivation.
• Supported fundraising efforts with different marketing tools.
• Supported chairperson in agenda setting and priority determination, leading to more focused and productive meetings.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Taught students how to recruit clients for practical , hands on experience.
• Planned both theory and practical lessons for 25 students.
• Regularly collaborated with colleagues to share best practices or identify areas for curriculum enhancement, ensuring a top-quality educational experience for students.
• Prepared students for job interviews by conducting mock interviews and offering guidance on resume writing and portfolio development.
• Mentored aspiring cosmetologists to refine their skills and confidently pursue career opportunities in the field.
• Followed Texas curriculum accurately with detailed lesson plans.
• Organized guest speaker events featuring successful cosmetology professionals to inspire students and provide real-world insights.
• Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
• Connected instruction to real-world experiences and to students' post-secondary goals.
• Advised students on course selection, career decisions and other academic and vocational concerns.