Laura Garcia

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled customers with questions about their policies, like payments, surrender refunds, modify coverage, and general questions, professionally, resulting in satisfactory outcomes and positive feedback.
• Maintained a high level of product knowledge, providing accurate information to customers.
• Answered customer telephone calls promptly to avoid on-hold wait times.

Handled calls in customer service, technical support, retention, collections, sales and service, and assisted teams as lead rep support.

Oversaw different units within the customer service division.

Technical Support

Retention

Collections

Price Plans and phone activations

General Customer Service

Provided coaching and development

Managed team’s performance

Provided training and positive reinforcement

Recruited, interviewed and handled all aspects of the hiring process.