Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Laura Gardo

Conover,NC

Summary

Seasoned Shift Lead at Pretzel Cafe, adept in operations management and conflict resolution, significantly enhancing team productivity and workplace morale. Leveraged production leadership and staff onboarding skills to streamline processes, achieving notable efficiency improvements.

Overview

11
11
years of professional experience

Work History

Shift Lead

Pretzel Cafe
Hickory, NC
10.2023 - Current
  • Identified needs of customers promptly and efficiently.
  • Upheld company standards and compliance requirements for operations.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Trained new employees on company policies, operational procedures, and customer service standards.
  • Assisted in the training of new employees.
  • Resolved conflicts between customers, employees, and vendors in a timely manner.
  • Supervised teams during daily shifts, ensuring efficient operation and customer satisfaction.
  • Fostered a team-oriented environment to increase morale and productivity.
  • Supervised staff during shift changes and ensured transition went smoothly.
  • Ensured compliance with health and safety regulations at all times.
  • Coached and trained employees and managed daily work assignments to enhance operations.
  • Performed opening and closing procedures such as setting alarm systems, counting money.

CAD Operator

King Hickory Furniture Company
Hickory, NC
05.2022 - 10.2023
  • Analyzed design specifications and necessary materials to determine project requirements.
  • Reviewed existing designs for accuracy and made necessary modifications as needed.
  • Operated a variety of machinery and tools safely and efficiently.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Updated and maintained databases with current information.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Completed day-to-day duties accurately and efficiently.
  • Completed routine maintenance and repair.
  • Operated equipment and machinery according to safety guidelines.

Cashier

Pretzel Cafe
Hickory , NC
04.2021 - 10.2022
  • Issued receipts, refunds, credits or change due to customers.
  • Welcomed customers, offering assistance to help find store items.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Used suggestive selling techniques to promote add-on sales.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Ensured compliance with all safety regulations within the store environment.
  • Collected payments and provided accurate change.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Resolved customer complaints professionally in accordance with company policy.
  • Stocked shelves with merchandise when needed.
  • Performed other duties as assigned by management.
  • Greeted customers promptly and responded to questions.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Factory Worker

Sherrill Furniture
Hickory, NC
10.2021 - 05.2022
  • Sorted and packaged products to prepare for processing or shipment.
  • Received incoming shipments and reviewed contents against purchase order for accuracy.
  • Performed quality control checks on all products prior to packaging.
  • Separated products according to weight, grade and size of material to produce final product.
  • Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
  • Maintained neat, organized and clean work areas to avoid safety concerns or production delays.
  • Organized raw materials for efficient use during production process.
  • Examined final products for conformance with quality and design standards.
  • Maintained a safe work environment by adhering to all safety regulations and procedures.

Assistant Manager

Justice Tween Brands
Hickory, NC
10.2018 - 04.2021
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Resolved conflicts between team members in an effective manner.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Managed customer service inquiries and complaints in a timely manner.
  • Analyzed business performance data and forecasted business results for upper management.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Delegated work to staff, setting priorities and goals.
  • Created reports on sales trends, inventory levels, and financial data.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Assigned work and monitored performance of project personnel.

Assistant Manager

Victoria Cole Gifts
Cherryville, NC
11.2013 - 08.2018
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Managed customer service inquiries and complaints in a timely manner.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Communicated regularly with customers to gain insights into their needs.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Completed day-to-day duties accurately and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Worked effectively in team environments to make the workplace more productive.
  • Identified needs of customers promptly and efficiently.

Education

High School Diploma -

Cherryville High School
Cherryville, NC
06-2015

Skills

  • Production leadership
  • Productivity monitoring
  • Operations management
  • Staff onboarding
  • Conflict management
  • Loss prevention
  • Employee training
  • Workplace safety
  • Shift leadership

References

References available upon request.

Timeline

Shift Lead

Pretzel Cafe
10.2023 - Current

CAD Operator

King Hickory Furniture Company
05.2022 - 10.2023

Factory Worker

Sherrill Furniture
10.2021 - 05.2022

Cashier

Pretzel Cafe
04.2021 - 10.2022

Assistant Manager

Justice Tween Brands
10.2018 - 04.2021

Assistant Manager

Victoria Cole Gifts
11.2013 - 08.2018

High School Diploma -

Cherryville High School

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