Summary
Overview
Work History
Education
Skills
Timeline
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Laura Gaskins

Lexington,SC

Summary

Dynamic professional with a proven track record at Creative Worksite Solutions, excelling in customer service and claims processing. Recognized for enhancing client satisfaction through effective communication and problem-solving skills. Adaptable and detail-oriented, I thrive in fast-paced environments, consistently delivering high-quality results while managing multiple priorities.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

18
18
years of professional experience

Work History

Stay at Home Mom

Self-employed
06.2014 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Claims Customer Service Representative

Creative Worksite Solutions
08.2007 - 06.2014
  • Reduced errors in claim submissions by providing clear guidance to policyholders on required documentation and information needed for processing.
  • Ensured accurate documentation and record-keeping, adhering to company policies and industry regulations.
  • Enhanced customer satisfaction by efficiently resolving claims and addressing policyholder concerns.
  • Streamlined claims processing for quicker resolutions, utilizing thorough investigation techniques and attention to detail.
  • Implemented process improvements based on feedback from clients and team members, driving continuous enhancements in efficiency and effectiveness in claims handling.
  • Demonstrated adaptability in managing a diverse range of claim types across multiple insurance products while maintaining high-quality standards throughout the process.
  • Developed strong relationships with clients, fostering trust and loyalty through exceptional customer service.
  • Elevated client satisfaction levels through proactive communication of claim status updates and prompt follow-ups on inquiries.
  • Contributed to a client-centric culture by consistently providing empathetic support during stressful claims experiences, reinforcing the company''s commitment to exceptional service.

Education

Bachelor of Science - American History

Charleston Southern University
Charleston, SC
05-1998

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Calm under pressure

Timeline

Stay at Home Mom

Self-employed
06.2014 - Current

Claims Customer Service Representative

Creative Worksite Solutions
08.2007 - 06.2014

Bachelor of Science - American History

Charleston Southern University

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